When I booked the removal service I thought the time they provided was far longer than required but they insisted it must be booked this way and if it finishes earlier I'll recieve a pro rated refund. The work was carried out well but as I expected it it only took 60% of the time they made me pay for. Upon trying to get a refund for the time that wasn't used they insisted it took the full amount of time quoted. Despite having trackers in the vehicles they wouldn't disclose what this showed I had to provide evidence it didn't take that long. Despite providing cctv images of the van arriving and departing they still stated it must have taken longer than the images showed. Genuinely not sure how to deal with these people so had to take to ombudsman and will take it police if necessary on a count of fraud. Not sure how they think they can argue with CCTV