Beyond a bad experience! We used their house moving service and the team managed to lose/steal some expensive and sentimental items. When we reported this, Fantastic(!) said they couldn't help as they use third-party movers - despite their website clearly stating it is their team and all the movers themselves wearing Fantastic Services branded clothes and driving Fantastic Service branded vans. They never offered to refund our lost/stolen items, despite advertising their level of insurance cover on their site, and they hid behind aliases on their complaints platform rather than reaching out personally to try and correct what was a traumatic experience (at a time of heightened stress anyway). Given we paid them to move all our belongings, the very least you would expect is for them to get everything from A to B. Not achieving this is awful enough. Not taking responsibility is paramount to theft. Shocking abdication of responsibility. Shocking level of service. Shockingly wilful refusal to do the right thing. Untrustworthy company that does not deserve your custom!