Had a terrible experience with Fantastic services today - booked a carpet clean carefully scheduled first thing so kids are in school as it takes 6-8 hours to dry at least plus chemicals. But due to snow last night schools are closed and I had to ask the not Fantastic services to reschedule- however they were adamant that I have to pay 50% penalty to reschedule (or 100% cancellation). I explained it’s a Monday morning- I alerted them as soon as I knew - but absolutely rigid and v unreasonable - I told them they are basically asking me to get carpets cleaned with chemicals while kids are in the house or to send them to school when it’s closed.so now I’m stuck with them for this clean but never ever will I use them again.