Avoid this company at all cost they are a bunch of thieves who completely miss lead the customer, once they have your bank details they take money out of your account for services you have not agreed to and their services are actually appalling. My Story: I requested a removals quote with them and have been quoted £197.00 which I accepted. On the phone I was told they have a special offer for me and because I booked this service with them, I am getting a free Membership in the value of £80 something pounds for the year which will bring me discounts to their services. Moving day comes, they arriver 2 hours late from the agreed time which was incredibly unprofessional. They turn up saying that their van was full and had to empty it. I think we can all agree if you booked a job for 8 am one needs to ensure their van is ready to take that job. Following this, the men who were loading the van were taking their sweet time to load. I went upstairs 5 times bringing stuff down to the van, whilst one of them went up on time and the other was fiddling inside the van. They called me consistently throughout the move telling me how I will be charged extra because it seems to take a long time to load. I was extremely stressed on my move day and they were ringing me non stop from the head office which was far from convenient. In the end they managed to load the van in 1.5 hours but unload it in 15min.. interesting that. I also had booked 3h of cleaning in an empty flat. The cleaning level was so poor that they have now refunded it. When I thought I am finally done with this company I am being told I have been invoiced £80 for this so called membership which was sold to me as FREE. Logged onto my online account and they do not seem to have a bank card on record which I can see on my account and can possibly cancel, no record of this membership, no record of my past bookings. This company will take money from your account without your permission. I am 2 months pregnant and this has brought so much stress into my life for the past 2 weeks it is unacceptable. Avoid at all cost.