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Anonymous
Please beware before booking cleaning services with this company. I was naive enough to book them even after I read some negative reviews. I don't really bother with writing negative reviews usually but I'm hoping to help someone before they get burned as well! The cleaning service they provided was sub-standard, multiple areas left untouched (no dusting in the bedroom and a very poor hoovering - leaves you thinking what they charge for when cleaning a bedroom as those are the only things to do there; didn't properly clean the sinks; didn't properly clean hallway) but that is the least of it. Cleaners were rude and unprofessional, to the point of making discriminatory remarks. The cherry top was when I wrote an email to complain about the issues, listing out clearly what the problems were, their "customer service" team responded with "I am sorry you wasted your time writing this email" - I am not joking, this is literally the way the email starts. They assumed I wanted a re-clean and wanted to make it very clear that they will not be providing that - I wouldn't let them anywhere near my property ever again, I simply voiced a complaint. If you want a professional service that corresponds to the money you pay, stay away from this company, they are atrocious. Never ever have I experienced such nasty customer service.
5 years ago
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Fantastic Services has a 4.4 average rating from 1,150 reviews