DO NOT USE THIS COMPANY - Extremely disappointing END OF TENANCY cleaning from this company and the appalling customer service - DO NOT USE THEM. Read on ..... I have asked the company to collect the keys for my investment property and returned it after they finished. As I could not be there to check their cleaning, I trust this will be completed to a professional level. I paid the invoice when it arrive with no question My agents later informed me that the flat is not cleaned properly and sent me pictures. I contacted this company and I was told that it has passed the 3 day grace period in the agreement. I was told that someone may be in the flat and it is dirty now. I told them that the only people in the flat is my estate agent and the flat is not being rented still. It is empty. My complain did not go anywhere and they offer no Service Recovery or Apology. I paid £167 for this cleaning? It’s a joke, isn’t it? I wish I could post the pictures here but I have these on Facebook to let their potential customers know it’s really appalling cleaning and worse customer service forbbing me off after they have received my payment. They had to tenacity to say that the people have been in the flat already so it’s dirty. Have they walked under the bed? Has anyone used the fridge which is not cleaned? My flat has no tenants yet so it’s not occupied! -The carpet is supposedly steam-cleaned. There are fluffs and clothes tag and bits of rubbish under the bed. -The windows have streaks of stains. -the fridge is dirty! -the cupboards are not wiped down - the drawers are not cleaned and wiped.