DO NOT TRUST THIS COMPANY. THEY CAUSED SUBSTANTIAL DAMAGE TO MY PROPERTY AND STOLE CUSTOMER'S MONEY! 8 MONTHS ON, I AM STILL TRYING TO CHASE THEM FOR COMPENSATION FOR THE DAMAGE CAUSED, AS WELL AS FOR THE MONEY THEY CHARGED MY CREDIT CARD WITHOUT MY PERMISSION! Full details below: I had a handyman job carried out by Fantastic Services in August 2019 to re-fit new hinges to our internal doors. The job itself was cancelled and re-arranged multiple times. After painstakingly chasing and getting the job finally undertaken, the handymen actually caused substantial damage to the doors and frames, making as basic an error as using screws which were too long which penetrated through my door frames into the adjacent walls. Not only did this leave the doors not properly functional, it left visible damage to the wood and plaster of the frames/walls. To make matters worse, the job was quoted at just under £400, but they ended up charging an additional £500 which they charged against my credit card, without my permission or agreement (for "extra" hours worked, which they since have admitted that their workers unduly logged and claimed for these hours), notwithstanding the damage caused. After submitting a claim on their platform as per their dispute resolution procedure to try and recuperate my money (taken without my knowledge) and cost for repairs, I am disappointed and shocked to say that I am still trying to reach a resolution with Fantastic Services, 8 months on from the incident! On several occasions, they have ignored my (many) messages on their platform (and refused to take calls made to the customer services line), their latest period of silence being 2 months despite several chasers. They have actually admitted liability, and at one point agreed to pay back at least the money they charged my credit card without my approval. I now have no choice but to submit a claim in the small claims court against them - no doubt the interaction (if any) will continue to be as unpleasant as ever. What a corrupt, horrible company - in absolute shock at the way they have treated a customer when they are (in their own admission) in the wrong.