I paid for a move out cleaning and the house was left in horrible conditions. First of all, when I called they tried to charge me something like 350£ for a move out cleaning fee. After some talking, they finally presented me their standard move out package which includes standard hoovering, bathroom and kitchen cleaning and all the bits. When I got back to check, I found out the house was left in horrible conditions. Don't call them, they won't clean your house. After sending them some images all they could offer was a 10£ online credit (which I have refused to take) as they said carpet was not included in the service. Well I think these hairs could be removed by a standard vacuum to be honest, and that was included in the service. Ridiculous.