You may think this company is good until something goes wrong then they treat you very badly and respond very poorly, getting in touch then becomes a nightmare and getting money back impossible. I would give this 0 stars if there was an option, My sons student flat in London was to be packed up, some listed items taken to waste then the flat cleaned, unfortunately like so many others he had to get home to the North of Ireland in a hurry before lockdown and left with a cabin case and we can not return now to clear it out. The packed boxes were to be left onsite were I had arranged a delivery service to pick them up the next day, All the instructions were given in writing and were clear and concise I was told this was no problem to them and they thanked me for placing my trust in them. When the clean was done I sent a message asking how many boxes there were for collection, I heard nothing back, I contacted the Student housing who told me all the boxes had been removed. I asked fantastic services multiple times where they had gone, a few days later I got a response telling me they were in the student property with a picture of all the boxes sitting in the hallway obviously taken during the packing process. I checked this out the student accommodation then sent me CCTV footage of the boxes clearly getting packed on a van by either the packers, waste disposal or cleaners sent from Fantastic services, I sent this to them but can't get any reply. The phone lines are automated and you leave a message for an agent to contact you but I don't get a call back, I can only assume my sons boxes have been disposed of by accident or worse stolen and I am being avoided at all costs as they know they are liable for replacement of my sons belongings but I think 12 days is plenty of time to contact these providers and find out where his boxes went. Even if they were disposed of by accident if the providers had of went back in the next day or so i'm sure they still could have been rescued but no effort has been made even for recovery, no explanations nothing. Please be careful any students out there looking their flats packed up, it cost me £388 to loose all my sons belongings and most importantly all his books and written work from class to complete his MA. I will keep fighting to find out where his boxes went and keep you updated. Re the below message from Fantastic services I've been told this for over a week now which is too long to find out where all your belongings have gone and far too long for someone doing their MA with deadlines to go without their books. They just gor back to me now there was an imaginary person on site giving orders of what to take but they still won't tell me if they took the boxes what an absolute shambles. And any lie will do to try and cover themselves, first they left the boxes now an imaginary person giving out orders shame on you Fantastic Services. 2 weeks now = they took all my sons belongings to waste disposal, didn't follow any instructions given by myself, lied that they where left onsite, when CCTV saw them clearly pack boxes they lied and said the office staff told them to take them, when CCTV showed this wasn't possible they have stopped communication and won't send me a receipt from waste disposal for the boxes being left there, Update = Over 3 weeks later and still messing about, in these awful times my son is left with hardly any clothes and no books to complete his MA and it would only take the £3,000 to replace my sons belongings and that's us being good and not counting damages or distress over his lost time on studies or the loss of irreplaceable memories. Looks like it;s got to be court. Please avoid this company because you take the chance if and when things go wrong while using them you will get treated like this. Update- unbelievably this company has just offered a refund for their services not for all my sons belongings that they took to god knows where as we can’t get a receipt for the waste plant they used. Needless to say this is going to a solicitor, please please I beg everyone not to use this service. I’ll be reviewing them everywhere I can to help protect people. udate -8th May its official we have to go to court so my son will have clothes to wear after lockdown, so awful a company would leave someone like this., destroy his belongings and try to lie their way out of it. His MA is ruined his worldly good gone please avoid these people at all cost.