I booked a jet wash and gardening service and half of my tiles were not cleaned and had black spots remaining. The same black spots that fantastic removed in an identical service last time were now supposedly 'uncleanable' I was told that apparently the black spots on some tiles couldn’t be removed yet others were perfectly fine- an excuse i saw through within 10 seconds. It was a very substandard job, half of my tiles are still dirty and I’m £200 poorer for it. They didn’t wear PPE masks at all, not whilst in my house, which is against current public health guidance for non-essential businesses re-opening. When I called to discuss resolution, I was told they wouldn’t consider it. Lovely way to treat a key worker such as myself and my wife who works for the NHS- NOT. I’ve even been a part of their fantastic club in the past and am shocked at this lack of adherence to public health guidelines, and the poor work done too. Stay clear, stay safe. Update 8/6: a service that wasn’t completed and was done unsafely without PPE for nearly £220. They offered a £50 refund today. What a disgusting exploitative company. You can now explain yourselves to trading standards- who will be sent our entire communications. I have nothing to hide. Unlike fantastic. Update 9/6: I was told this by fantastic today via email; “We have no option but to believe our team when they state that they would never risk their own lives as well as the well being of our valued clients.” Even though myself and my wife physically saw two men in our house with no protection. Absolutely disgusting treatment of customers and barefaced lying. What an disgraceful and dishonest company.