Please save yourself the hassle. DO NOT USE THIS COMPANY. I never write reviews but the manner in which this company has conducted themselves is abominable. They were hours late to our gardening appointment leading to a cancellation. When I requested a full refund, I was told to wait an ample amount of days. I still have not received the refund and I’m being told that as it’s past 14 days I’m not entitled to one DESPITE asking for one the day of the appointment. I called to speak to an advisor and was not put through under the premise ‘someone would get back to me’. I waited 72 hours before I even got a response (via email despite repeatedly requesting for a member of the team to CALL me back and calling everyday to speak to someone). I am utterly shocked at the lengths I have to go to, just to simply get a refund for services that I NEVER used. Bearing in mind these unprecedented times, they should be absolutely ashamed. Don’t bother or believe the reviews. Use a more professional and reputable company.