A waste of money and useless customer service. After a quick look on Google about cleaning companies around me I choose this one, I've booked rug cleaning service with them and they quickly arranged someone to come on the same day to clean a large rug that I wanted to freshen up. The rug didn't have any stubborn stains so thought it would be easy to clean. Unfortunately after been charged £52 for a 20min service and after been reassured that stains where all gone once the rug dried up all the marks were visible again. I tried to get in touch with customer service and I had to insist many times just to explain what happened and been told that I would have been called back, which obviously never happened. To make them hear my voice, I had to open a case on their website and after all, what I've been told is that the guy that came did his best and apparently my issue was solved like this for them... As after my reply nobody came back to me.