Absolutely horrible experience! I booked a deep clean of a house we had just brought as the previous owners had left it in messy state and they had cats which my husband and I are both allergic too. I organised the booking 2 weeks ago and the clean was due two days before we moved in. The morning of the clean they cancelled with less than 2 hours noticed. They make you pay in advance so I have already paid £365 for this service 2 weeks ago. I've tried calling customer service and all you get is an automated voicemail service, you leave a message and they say they will call you back in an hour (it's been 3 hours!) no one is responding on chat either for ages. Horrible horrible experience. Worst of all I had a message from fantastic service saying they would need to be compensated if I cancelled - what about if they cancel on me 2 hours before!! I've tried to re book (as I've already paid) and there aren't any available slots before we move into the house so they have completely screwed us. I wasn't given any explanation for why our service was cancelled just a casual text saying its cancelled and rebook! I'd like to call other providers but I don't know if I'm even going to get the money!