If I could give zero stars I would. I am unsure where all the favorable Trustpilot reviews come from, I can only assume they are fake, as me and friends experiences of this company have been very substandard, shocking in fact. They expect payment upfront but the quality of their cleaning is beyond bad and a company that expects payment up front can't be that good, can they. My experience.... I called them requesting carpet, upholstery cleaning and windows (in & out). How I wish I had checked with friends before calling! I was told that it would be more cost effective to book a move in/out clean. I advised them the property would have our items in it; and was told the cleaners would work around it. The day before they arrived I was told that they actually can't guarantee the clean as we have items in the flat .... Umm okay, to late now I've already paid them. I was also told that the job would take at LEAST 5 hours, probably longer if we still had stuff in the flat. 2 people arrived at 8.15am (should have been 3!), they took a break at 9.15am and were ready to leave by 10.30am .... mmmm, not the 5 hours I was expecting! Funny that, not guaranteed ... even funnier! Boy do I feel a fool. Anyway, to summarise the quality of the cleaning, it was absolutely shocking. They did maybe half of what they should have done. The carpets do not look like they have been touched. In fact I wiped a mark with a damp cloth and it came out, so I can only assume they rushed and did not take any care. The catalogue of shortcomings ... did not wipe kitchen counters, did not wash bathroom tiles, did not clean the fridge, made not effort to clean any cupboards with items, only cleaned some of the upholstery (and told me the machine was so strong it made only some sections bone dry ... (really!) and the carpets! WOW THE CARPETS well they were by far the worst. My carpets have been cleaned by myself and professional cleaners before and always come out well. Not this time, it does not look like they have been cleaned at all. Well maybe they have, but clearly so rushed and no care taken they may as well not have been. They also left whole sections clearly untouched. You can't rush some things... I have some videos which I will happily share if you PM me. It's got to be seen to be believed. Long story short, avoid this company and their fake reviews. "Customer Services" made no effort to understand / investigate my complaints adequately. They clearly believe whatever tripe they were fed by their cleaners over their customers. But if they only spent 1/3 of the time doing the job then I guess the quality would be a 1/3 .. which is pretty shocking really and definitely not worth it. Oh and one last thing, good luck getting hold of a person to speak to once you've paid. Hint, press 1 .. new job, that's always answered. PLEASE AVOID ... YOU CAN DO A BETTER JOB YOURSELF!! THEY A TOTAL RIP OFF