SCAM I can only assume reviews on Trustpilot have been bought, I won't be relying on their reviews either in the future. Please avoid at all costs. I paid £100 for a moving in clean from my savings as I didn’t have time to clean myself. The flat was empty, a small studio flat and was superficially clean so I wanted to cleaners to concentrate on the fridge, oven bathroom etc and clean parts that usually wouldn’t be done in typical clean such as skirting boards etc. And some mould removal , which has just been wiped Off by the blinds, not treated in any way. I think the bare minimum was completed such as a hoover and wipe down. firstly the fridge had been wiped, the rubber seal, not touched, the shelves hasn’t been removed so were still dirty upon removing the plastic protection on the ends. Oven, still full of grime on the shelves and the outside. Tiles in the kitchen full of grease. Toilet- no lime scale remover had been used still stained on the bottom and the rim, which I have managed to now clean myself. Found lint and hairs still in the wardrobe, coffee still on the coffee table. Fingers nails stuck inbetween the skirting board and the floor. The list is endless, I’ve had to re clean everything. The cleaners were there for 2 hours, so they say, but this cannot be confirmed. It literally looks like they have just re wiped over an already, surface clean flat, empty flat. So brought this to customer services. Firstly, struggle to get hold of. Second, incredibly rude when you do. Told me’ I can assure you the fridge has been deep cleaned’ I asked for his explanation of a deep clean when the shelves hadn’t been removed,Nor the rubber seal cleaned which is basic stuff, he classed this and the rest of the unclean stuff as ‘missed spots’ which seems to be the script they stick to. He offered for the same people to come and reclean. I had to move in so was unable to do this he told me that I should have informed them Sooner, I had, I was ignored. I also didn’t want the same men coming back as it was uncomfortable. He then said resend more pictures then, on the complaints form you can only send 3. I’ve again been ignored. I could just about afford this clean and paid for it for peace of mind and due to COVID and allergies that I have. I can honestly say I have never been so upset. I have to reshedule A holiday to accommodate this clean, put back deliveries to my new flat so I could have this clean as I thought it would be worth it. All I would like is a refund and they are completely refusing. Also it seems their response to trust pilot reviews is ‘someone will be in touch’ I won’t hold my breath at getting my money back. I could honestly cry at this whole situation.