My worst ever experience for cleaning service. I booked their kitchen appliances cleaning services last week, including oven, extractor and hob. Based on their website, it's a DEEP cleaning service and costs 96 pounds. In the end, here is what happened 1. the cleaner arrived 40 minutes late 2. the cleaner didn't bother to open up the extractor to do a DEEP clean, he wiped some surface of the extractor and claimed the job done. I guess everyone having experience of how extractor works is that the fan cover inside will accumulate a lot of grease, fat, etc. and he didn't even bother to open it up and clean it. Same thing similar but worse happens to oven. 3. the entire job took roughly 30 minutes, 96 pounds for 30 minutes work with this quality? deep clean?? 4. I asked the cleaner to clean the extractor better after I found he didn't bother to do a deep clean, and he became very defensive and after trying 5 minutes, he gave up and asked me to talk to the company!! 5. I did call the company and and company asked me to send pictures as proof, so I took a lot of pictures of the state of the extractor and oven, how it's so dirty after the DEEP clean with pictures of my hands covered by all the grease and dirt. 6. they told me ETA is 24 hours, maybe faster, so I waited and waited and they haven't responded and I don't want to wait and post this to alert anyone who wants to use their service. BTW, I didn't mention anything about the hob not because they did a good job there, just because it's in a very good state.... Overall, the cleaner's altitude, the work quality, how they handle complaints. I am very very disappointed and angry about it. Of course, I am not saying you may get something like what I got. But this is the worst ever experience I have. I hired numerous people for various types of work, home renovation, cleaning, laundry, etc. And this is the first 1 star I ever gave. For the company, if you bother caring about my incidence, please respond to me. If you don't want to bother, just tell me please. PS. I have all the proof to support all arguments I made above, including pictures, correspondence, recorded phone calls, etc.