Beware they are just a marketplace, and not an accountable one: - Used them for a home move with storage, where the return move just didn't appear - and without explanation - Had to track down the contracted storage facility myself to find out what happened, but was handcuffed to Fantastic Services to actually access my items - Waited a full day without any response, incl. no proactive acknowledgement of any problem nor suggested time or path to resolution (keep in mind this is an entire household's belongings at stake here) - The illusion of customer service appears via incessant reminder text messages and requests for feedback, but they are impossible to get on the phone