They are a SCAM! Their movers lost over £100 worth of items in the move and smashed broken lots of our glasses - looks like they have call centre people all the time as everyone says “we do not offer refunds”. They said they cannot ask the movers where our things were and they said they will not offer a refund. APPALLING - no one helps and honestly they are stealing money. They are a middle man - they are a big scam and we will be reporting them to companies house, to trading standards and also our lawyer will be sending them a letter as they keep wasting time (they said send receipts of the items and we will refund, then when we sent them, they said the company said they delivered it, we won’t refund you should call the police?! )