I had my removal cancelled last minute by fantastic services as the storage centre was not open in the evening. Customer services called me to tell me there were no available slots until the following week for removal. I had to be out my flat the next morning which meant I had to pay for an emergency service to arrive at my flat at 5am the next day. This was a massive inconvenience and caused me a great deal of stress. Further, the customer service call center were beyond terrible, continually promising me they would phone me back with a solution but then did not call. At one point one of the call center operators hung up on me when I called them to ask for an update. Getting a refund has also been a tortuous experience. AVOID AT ALL COSTS