Avoid this company at all cost. I booked a service to get my roller blind fitted (just the kitchen window), the service booking was done over the phone with payment taken upfront. The handyman arrived and immediately said the job would be more than 1hr, that he was not told the roller blind would be cut to size. Without negotiating or calling his company to discuss, he picked his tool box (that was never opened) and walked out. I called the usual landline (02034040403) back to lodge a complaint and clicked option 3, but it directed me to their voice machine. I was desperate to speak to someone and I decided to click all the options on the key pad, all was on voicemail. I clicked option 1 pretending to book a new service, it was on voicemail. So I decided to use my partner's number and that went through. I was told my money would be refunded 5-10 working days. I am still waiting for my money. By the way, one of their team contacted me via Whatsapp while I was trying to call them with my mobile. I requested I do not want a Whatsapp chat , that I needed to speak to someone; Below is my chat with the individual: Fantastic Service: This is your Fantastic Services Customer Support! We wanted to let you know that your request is received and logged in our system. Would it be convenient for you to discuss your enquiry here on WhatsApp? We would be happy to assist you further. Me: I prefer a call please. Thanks FS: Hello there, my name is *** and I would be happy to assist you further. Me:Kindly have someone in your team call me please FS: May I ask what is in regard to ? Me:The job I booked has not been done So it would be ideal to talk about it with someone rather than chat. This is the second time we would receive an awful service from Fantastic Services and it is unacceptable. I did not use WhatsApp chat while booking your services, so I'm not sure why WhatsApp is now being used for something this urgent. FS: May I ask why the service was not carried out ? As far as I can see the technician arrived at the property, is that not the case ? Me: He's gone. He said he was not told he needed to cut the blind before fitting it. FS: I understand. Me: Can I please get my money back? FS: If you wish we can reschedule the service for another day ? Would that be an option ? Me: No sorry, I think I have enough trouble from your company. Like I said, this is the second time I would receive a bad customer service from your company. All I want is my money back and I will try not to use your service ever again or recommend it to anyone. In summary, I am still waiting for my money.