Avoid at all costs! I called to make a booking for an inventory check in last week. I specified that the agency and tenant will meet them at the property at the given time with the keys. The inventory clerk was 20-25 mins late with no apology and apparently they have 1 hour window to get there even though I had confirmed with them beforehand that they need to be there on time for the agent to hand over the keys. Since last week, I have been asking the the clerk to call me and have been advised that they will today, but still I have not received any call. The customer service from gofantastic after taking your money is beyond poor. They are unresponsive but are quick to take your money!!