I purchased Office Professional Pro back in 2019 and was advised the licence key was 1 user, 1 pc and lifetime access. Great, bought the software which has been working fine until this week. I could not do anything with word, excel, outlook and had the title at the top (Unlicensed Product). This was obviously incorrect as I had my own licence (or so I thought). I contacted Microsoft tech support to find out what was happening and after some investigating the tech guy came back to me and said your licence has been blocked because the key has been used multiple times. I explained that this could not be the case as I have only used the key twice since I bought it. He then identified that the product that I purchased from FAST SOFTWARE UK LTD had been reselling my licence key and to contact them directly for a legitimate key or a refund. So I went ahead and contacted them via their live chat. I explained the situation to PAUL, to which he then asked for the error code to explain once again the situation and the chat suddenly disappears and then when I reloaded the website to get back to the live chat it again disappeared. I have read other people's reviews and it seems they have a very twitchy finger and block people. So I have sent them an email and I am yet to receive a reply or refund. My Partner also messaged them on Monday and asked about their products and if they are resold to others and they confirmed 1 user,1 pc and lifetime access. He has also messaged them today to enquire about the order and surprise surprise the live chat disappears and now does not show up again so he must also be banned. I have now reported them directly to Microsoft as I am not totally convinced they are actually partnered with Microsoft. They are now officially looking into it and I will also be going to trading standards. If you have been conned by this company I highly suggest reporting them right away. It is not about the money but the fact they have got away with this and scammed so many people it seems.