Name: Fast Software
Rating: 1.28

“I purchased Office Professional Pro back in 2019 and was advised the licence key was 1 user, 1 pc and lifetime access. Great, bought the software which has been working fine until this week. I could not do anything with word, excel, outlook and had the title at the top (Unlicensed Product). This was obviously incorrect as I had my own licence (or so I thought). I contacted Microsoft tech support to find out what was happening and after some investigating the tech guy came back to me and said your licence has been blocked because the key has been used multiple times. I explained that this could not be the case as I have only used the key twice since I bought it. He then identified that the product that I purchased from FAST SOFTWARE UK LTD had been reselling my licence key and to contact them directly for a legitimate key or a refund. So I went ahead and contacted them via their live chat. I explained the situation to PAUL, to which he then asked for the error code to explain once again the situation and the chat suddenly disappears and then when I reloaded the website to get back to the live chat it again disappeared. I have read other people's reviews and it seems they have a very twitchy finger and block people. So I have sent them an email and I am yet to receive a reply or refund. My Partner also messaged them on Monday and asked about their products and if they are resold to others and they confirmed 1 user,1 pc and lifetime access. He has also messaged them today to enquire about the order and surprise surprise the live chat disappears and now does not show up again so he must also be banned. I have now reported them directly to Microsoft as I am not totally convinced they are actually partnered with Microsoft. They are now officially looking into it and I will also be going to trading standards. If you have been conned by this company I highly suggest reporting them right away. It is not about the money but the fact they have got away with this and scammed so many people it seems.”

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Posted 3 years ago

“A scam but advertise and look reputable. AVOID!”

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Posted 3 years ago

“I bought Microsoft Office Home and Student 2019. They gave me product keys to use. When I used product keys in my Microsoft Account, Microsoft says product keys have been redeemed. I then tried to do live chat of Fastsoftware but when I mentioned my problem, live chat was suddenlt disappeared. I was surprised. I sent email to customer service, David told me send me screenshot of Microsoft account, I uploaded altogether 4 times, he then asked me to do again without solving my problem. They are a fraud, cheater and hypocrite. Do not buy anything from them, you will lose your money.”

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Posted 3 years ago

“This company is not genuine Microsoft partner. I purchased Home office in Oct 2020. Price seemed competitive for my limited use. Dec 2020 I have been made aware that they have purchased or acquired a business licence, which is NOT for resale. The product key they gave me has been reported to MS and will be blocked which means all those buyers who have been duped will lose access to their MS products. Sorry guys, but this company practice must be halted!”

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Posted 4 years ago

“Shocking company. Do not buy from them. They sent us a fake product which would not work and refused to refund”

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Posted 4 years ago

“On 22/09/2020 when my Microsoft Office for Apple expired I purchased a subscription from FastSoftware as it was more competitive than other sellers. I needed it urgently to complete documents and was pleased with the promise of immediate download. I followed the instructions exactly, copying the license key then clicking the download link. When instructed I entered the product key and an immediate message came that this product key had been used! I contacted support immediately but despite repeated communications and following instructions the software never worked. After a week of trying to resolve this with David I was no further forward and requested a refund, explaining that at this point I had no choice but the renew my subscription with a reputable seller as my documents had to be completed. I received no further communication and no refund, so I feel I have been scammed. I thought this was a UK seller but it became clear they are US based so not subject to safeguards that protect buyers here.”

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Posted 4 years ago

“Scam doesnt work blocked me on contact no doubt will reply with the 'we apologise' message they have put on all below reviews. Getting refund from credit card”

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Posted 4 years ago

“Scam do not use gave me an Invalid license. They give you a workaround and when you try to contact them they use bots that do not understand anything. my laptop needed a new hard drive after using these products do not use you have been warned”

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Posted 4 years ago

Hi We apologise for any issues. To allow us to investigate and resolve this for you, can you please respond to our private reply to allow us to locate your order and provide a resolution

Posted 4 years ago

“Purchased last year, had initial issues but had to Activate my Office 2019 over the phone. This worked for a year now but now Microsoft reports the same product key (when it generates the long Installation ID) is NOT A VALID PRODUCT.”

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Posted 4 years ago

Hi. We apologise for any issues. To allow us to investigate and resolve this for you, can you please respond to our private reply to allow us to locate your order and provide a resolution

Posted 4 years ago

“Will not take calls or pay back money - codes dont work”

Helpful Report

Posted 4 years ago

Hi. We apologise for any issues. To allow us to investigate and resolve this for you, can you please respond to our private reply to allow us to locate your order and provide a resolution

Posted 4 years ago

“I have purchased the software with them. I got a fake key. Don't buy it. They are the worst.”

Helpful Report

Posted 4 years ago

Hi. We have recently joined Reviews.IO to as we have been made aware of the amount of reviews our customers are leaving on here. I can see you have left a negative review, and in most cases I can see our support team have ben able to resolve the issues. However, if you still have any issues I would like to apologise and please feel free to reach out to us to allow us to investigate this further.

Posted 4 years ago

“Scam Don’t buy from them. Reported to crimewatch.”

Helpful Report

Posted 4 years ago

Hi. We have recently joined Reviews.IO to as we have been made aware of the amount of reviews our customers are leaving on here. I can see you have left a negative review, and in most cases I can see our support team have ben able to resolve the issues. However, if you still have any issues I would like to apologise and please feel free to reach out to us to allow us to investigate this further.

Posted 4 years ago

“I purchased and paid for software that was suppose to arrive by next email, and it did not get me at all. DO NOT BUY FROM THIS COMPANY IT IS A SWINDLE. The Customer Service asks me to send a"screen shot" of my problem, but as they did not send me the product I bought, THERE IS NO SCREEN SHOT I CAN SEND. LOOK OTHER REVIEWS AND BE WARE THIS IS A SWINDLE . If you try and call the number on the site, an answering machine tells you to leave a message and your phone and nothing else happens.”

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Posted 4 years ago

Hi. We have recently joined Reviews.IO to as we have been made aware of the amount of reviews our customers are leaving on here. I can see you have left a negative review, and in most cases I can see our support team have ben able to resolve the issues. However, if you still have any issues I would like to apologise and please feel free to reach out to us, using the contact details on our profile page, to allow us to investigate this further.

Posted 4 years ago

“I ordered Office 19 from Fast Software received a licence and it would not load. The telephone number does not exist - SCAMMERS”

Helpful Report

Posted 4 years ago

Hi. We have recently joined Reviews.IO to as we have been made aware of the amount of reviews our customers are leaving on here. I can see you have left a negative review, and in most cases I can see our support team have ben able to resolve the issues. However, if you still have any issues I would like to apologise and please feel free to reach out to us, using the contact details on our profile page, to allow us to investigate this further.

Posted 4 years ago

“Did not work. Don't trust these people, don't buy for Mac, not clear what product you are ordering. They don't give re-funds. Wouldn't Recommend”

Helpful Report

Posted 4 years ago

Hi. We have recently joined Reviews.IO to as we have been made aware of the amount of reviews our customers are leaving on here. I can see you have left a negative review, and in most cases I can see our support team have ben able to resolve the issues. However, if you still have any issues I would like to apologise and please feel free to reach out to us, using the contact details on our profile page, to allow us to investigate this further.

Posted 4 years ago

“Pls don't buy the software from this company, the link did not work, the customer did not respond to my queries. My messages were blocked.”

Helpful Report

Posted 4 years ago

Hi. We have recently joined Reviews.IO to as we have been made aware of the amount of reviews our customers are leaving on here. I can see you have left a negative review, and in most cases I can see our support team have ben able to resolve the issues. However, if you still have any issues I would like to apologise and please feel free to reach out to us, using the contact details on our profile page, to allow us to investigate this further.

Posted 4 years ago

“I have just been scammed by fast software...they gave me a key which did not work....ill b reporting this to crime watch after reading all the reviews below”

Helpful Report

Posted 4 years ago

Hi. We have recently joined Reviews.IO to as we have been made aware of the amount of reviews our customers are leaving on here. I can see you have left a negative review, and in most cases I can see our support team have ben able to resolve the issues. However, if you still have any issues I would like to apologise and please feel free to reach out to us, using the contact details on our profile page, to allow us to investigate this further.

Posted 4 years ago

“Do not buy.....scam.....keycode supplied been used to maximum extent....avoid......customer service terrible, kept getting blocked then just ignored”

Helpful Report

Posted 4 years ago

Hi. We have recently joined Reviews.IO to as we have been made aware of the amount of reviews our customers are leaving on here. I can see you have left a negative review, and in most cases I can see our support team have ben able to resolve the issues. However, if you still have any issues I would like to apologise and please feel free to reach out to us, using the contact details on our profile page, to allow us to investigate this further.

Posted 4 years ago

“Scam, Mom bought £25 office key which had already been taken.”

Helpful Report

Posted 4 years ago

Hi. We have recently joined Reviews.IO to as we have been made aware of the amount of reviews our customers are leaving on here. I can see you have left a negative review, and in most cases I can see our support team have ben able to resolve the issues. However, if you still have any issues, I would like to apologise once again. Please remember you can access your downloads from your Microsoft account page at https://account.microsoft.com/services. If you still continue to experience issues please feel free to reach out to us, using the contact details on our profile page, to allow us to investigate this further.

Posted 4 years ago

“Don't buy any software from these people. Bought Office 2016. The WORD & POWERPOINT work but not the EXCEL. They kept on saying that I should remove the previous software which I have done and checked several times. No other help.”

Helpful Report

Posted 4 years ago

Hi. We have recently joined Reviews.IO to as we have been made aware of the amount of reviews our customers are leaving on here. I can see you have left a negative review, and in most cases I can see our support team have ben able to resolve the issues. However, if you still have any issues, I would like to apologise once again. Please remember you can access your downloads from your Microsoft account page at https://account.microsoft.com/services. If you still continue to experience issues please feel free to reach out to us, using the contact details on our profile page, to allow us to investigate this further.

Posted 4 years ago

Shipping & Delivery
On-time Delivery	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Fast Software Reviews