**FRAUD ALERT!** Fast Software is not a legit company. I have exchanged more than a half a dozen emails with Jack Wood at Fast Software. I have also reached out to their websites "chat" option on both the US and the UK site. Their UK phone number did not work. Their website claims to guarantee you a refund, or exchange if there is a problem. Yet I have requested a refund SIX times now over the last month. And now I CAN NOT get a response from them at all. I purchased a copy of the 2019 MICROSOFT OFFICE FOR MAC. The key I received originally told me to download Office 365. Not what I purchased. When asked I was told it was because I already had that on my system. (I didn't). After 4 tries, I reached out to Microsoft to see how to remove this non-existent 365 subscription to download my software. They confirmed I did not have 365. Reached out to Fast Software again. They gave me a different link, this led me to be able to confirm the validity of the software, but it was not a US Region One version. It asked me to choose a country in Indonesia to register it under. I asked Microsoft what I was doing wrong. I never knew there were different regional software codes etc. Microsoft told me not to install it as it could lead to problems with the software down the line. Explained this to Fast Software and requested a refund. Was told the software code worked fine just download it. I said I wouldn't. I got the exact same form letter again saying it worked fine to download it. All I want is a refund for a product I cannot use. *Guarantee* - All purchases are covered and protected by our money back guarantee if your purchased software is unable to be activated or does not remain activated you have the right to either a full refund or a replacement. Company Number: 11467318 Trademark Number: UK00003325017 Microsoft Partner Number: 5207108