Matt extremely rude and obnoxious. I am a licensed funeral director helping a family that lost there child. We were on a conference call with Sky Caskets and was explaining what we needed for there daughter. They advertised a 4.6 youth casket. We told the guy the size of there daughter and 4.6 thinking its 4'6''. Casket came and it measured 41.5''. So I called the casket company up and explained the situation. He starts telling me there are restocking fees etc. I told him that is not right as we were under the impression of it being 4'6'' long. He then called the family who is grieving the loss of there daughter. I called family and they were on phone with him. They put him on speaker and he said he went back to the conversation and said we wanted the casket asap. I said no we told you in a week so that is a lie. He continued to argue with me with the family present, I told him to call me direct this is not fair to the family, I said you need to make this right, then he said I was a shady person and that he has over 800 people that work in his company and he will have everyone give our funeral home bad reviews. I am disgusted with this firm and would tell everyone never to use them. I am going to seek further assistance about this matter to have this business looked into. They take advantage of people when they are grieving and it is so wrong. I attached photos showing the cost with shipping and it was far less then what he charged the family.