Sky Caskets Reviews

Name: Sky Caskets
Address: 647 West Billinis Road, Salt Lake City, Utah
Rating: 3.76

3.8 Rating 84 Reviews

69 %

of reviewers recommend Sky Caskets

Company Reviews

Info

About Sky Caskets:

"Sky Caskets is an independent, nationwide casket service dedicated to providing families with a compassionate and affordable way to honor their loved ones. Specializing in high-quality caskets sold directly to the public, they offer a meaningful alternative to traditional funeral home pricing. With an extensive collection designed to meet diverse preferences and needs, Sky Caskets ensures a dignified and respectful selection process during a difficult time. Their commitment is to support families across the United States with exceptional service and products that offer peace of mind."

Visit Website

Phone:

800-7591018

Email:

orders@skycaskets.com

Location:

647 West Billinis Road,
Salt Lake City
Utah
84119

Sky Caskets 5 star review on 26th February 2026

Tamika Tucker

Anonymous

Anonymous // 01/01/2019

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“It’s often the little things that make the biggest difference. In times of sorrow, having someone who will simply listen and gently guide you can mean so much, allowing you to make the best decisions for yourself. I lost my father at the start of COVID, and Sky Casket delivered a beautiful wooden casket within 48 hours. When my mother recently passed, I chose Sky Casket again. This time, I selected an elegant casket that I know she would have loved—I can almost picture her smiling. Thank you for your kindness, your thoughtful conversations, and your guidance in helping me make the right choices during such difficult times.”

Helpful Report

Posted 1 week ago

Darrell, It was an honor to serve you both times. Were sorry that you've had to reach out to us more than once but are glad that we've been here to make it happen for you. Respectfully, we hope to not hear from you again for a very, very, long time but will be here waiting when that time comes. We hope you and your sisters were able to have a beautiful service.

Posted 5 days ago

“Very professional and courteous from the beginning to the end Delivered on time and in perfect condition I would definitely use them again”

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Posted 1 week ago

Thank you for your review Gerald. That is the goal every time. Great product, perfect condition, and on time. You were a pleasure to work with and we hope you won't need us again for a long time.

Posted 1 week ago

“Thank you Sky Caskets ! Their customer service is top tier they answered all my questions and concerns . I appreciate them taking out the time to explain everything and also respecting my wishes . If you need a custom casket go with them !”

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Posted 1 week ago

Thank you Chante! We strive to make a tough time a little easier and being crystal clear.

Posted 1 week ago

“needed a custom casket quickly and they came through with time to spare, better than expected. great customer service as well. Thanks again, Andy B. funeral director embalmer”

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Posted 1 week ago

Thank you for the review. We love doing custom caskets for families and Funeral Homes. The tribute to their loved one is always memorable and we are blessed to help with the process. Sky Caskets

Posted 1 week ago

“Courteous, professional, and compassionate customer service. Economical. Looking forward to receipt of product.”

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Posted 3 weeks ago

Thank you Cass. We hope you were satisfied with your casket and were able to have a beautiful service for Rob.

Posted 2 weeks ago

“Great customer service, easy to do business with and the product is second to none.”

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Posted 3 weeks ago

Thank you Bruce. It's always an honor to work with great funeral homes like yours. The wrapped casket looked awesome! We hope you were able to provide a beautiful service for the boys.

Posted 2 weeks ago

“They are good people , they have reasonable price It’s rhe best place to purchase a casket . They will take care of me and you will be happy for the service”

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Posted 3 weeks ago

Thank you Golby, It was an honor to serve you and we hope you were able to have a beautiful service.

Posted 2 weeks ago

“Matt and Shane were so helpful with what I asked for. They said they would make the casket beautiful and did just that. They took the time out to ask me questions of what I wanted and exceed my expectations! I would definantly reccomend them and use them again.”

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Posted 1 month ago

Thank you Tamika. It was an honor to serve you and the casket was beautiful. We hope you were able to have a wonderful service!

Posted 3 weeks ago

“I cannot say enough wonderful things about Sky Caskets. From start to finish, the experience was exceptional. Mathew was absolutely amazing. During one of the most difficult times in my life, he went above and beyond to assist me with a custom Delta Sigma Theta casket for my sister. His compassion, patience, and genuine kindness truly meant the world to my family and me. He made sure every detail was handled with care and respect, and he informed me every step of the production. Mathew didn’t just provide a service — he provided comfort and reassurance when we needed it most. The custom casket is going to be beautiful and definitely the perfect tribute to my loving sister. If you’re looking for a company that operates with professionalism, integrity, and heart, Sky Caskets is the one. I’m so grateful for their outstanding service. If you’re looking for a great casket or custom casket at an awesome price, Sky Caskets will meet and exceed your expectations. Highly recommend!”

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Posted 1 month ago

Thank you Lamar. You were a pleasure to work with and it was our honor to be included in your sister's services.

Posted 3 weeks ago

“Buying a casket online felt scary, but Matt and his team at Skycaskets were made the process smooth and easy. The casket arrived when he said it would and the quality exceeded my expectations. I would 100% recommend Skycaskets to my friends and family.”

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Posted 6 months ago

It can definitely be scary especially when you're already in a vulnerable position. We're happy you took a chance on us and reached out. We're thrilled we exceeded your expectations and we'll be here should you ever need us again.

Posted 6 months ago

“Absolutely would recommend Sky Caskets. My dad recently passed and I was unsure what I needed. The care and attention that Matt and his associates gave me was remarkable. They walked me through many options and even helped me pick a casket that represented who my dad was. I am so grateful for the help they gave me during this difficult time. Thank you Sky Caskets!”

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Posted 6 months ago

Thank you for the recommend Landon. It was an honor to serve you and your family and be included in your dad's services.

Posted 6 months ago

Thank you for giving us your review. We are honored to be able to service your family. Sky Caskets

Posted 1 month ago

“They are scam artists. I ordered one casket and they called me the next morning claiming it wasn’t in stock, but they could do me a huge favor and for the low low price of doubling the cost, get my mother’s casket delivered. You should’ve heard his fast talking and pretending like he was talking to someone on the warehouse. It was classic.”

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Posted 7 months ago

You placed an order online at about 6 PM on 8/19. We called you the next day to let you know that we were out of stock of the model you had ordered in the area and were going to upgrade you to a similar one at the same cost. We advised that there is mileage (which you clicked I agree to when you checked the box and placed the order). Your services are out in east Texas not close by to our station as we don't have a warehouse full of caskets in every small town in America. When we advised that there was a mileage charge but we were going to discount it at our rate you told us to F off and hung up. We were not doubling the cost or anywhere close to it. Maybe had you not said F off and hung up on us you would have been able to hear us out and we could have helped you. As it stands, we ended up cancelling the order as there was no communication with you from that point forward and refunded you on the 21st. We hope you had a beautiful service.

Posted 6 months ago

“We specifically asked that the casket be no larger than 28" wide. The guy lied and said it was 28". I noticed that the hardware was sticking out a little on the corners and called the company and said please, it needs to be no wider than 28". It arrived and it is twenty eight and one quarter inches wide. These people screw even the dead.”

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Posted 1 year ago

All of our standard sized caskets are sized to very comfortably fit inside a standard sized vault. We've sold many of the Blue Lady of Guadalupe caskets that were buried with no problems. Were you doing something besides a burial? Please let us know so that we can make adjustments if necessary.

Posted 6 months ago

“Do not order from these guys. They go under two names Sky Casket and Sunset caskets out of Salt Lake Utah. The people that answer the phone are Shane, Matthew or a person with the last name Warner. They will scam you out of money. I can’t go into details yet. The Pa Assistant Attorney General is looking into their scams. My casket was supposedly shipping within Pa so the Pa Attorney General is handling. Then they claim it was coming on Delta Airlines flight number 13xx and would not give me tracking number. Unfortunately, for them the FBI is looking into this due to them claiming it was crossing state lines. I can’t give a lot of details yet because it is under investigation. After I got the Attorney General involved they claim the casket was stuck in Atlanta due to bad weather. They wanted to charge me over $1000 more after signing the first agreement. They will call you the next day and tell they made mistake on transportation charges. I have both agreements and screen shot of the flight they claim it was on. FBI will be getting the manifest for the claimed fight it was on. The FBI has cell phone numbers addresses and agreements. These people need to be shut down. I got my money back after they knew I was going to the authorities and the credit card company. I also have been contacted by their competitor and they have a list of people that were scammed.”

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Posted 1 year ago

You were never scammed. Your casket was delayed due to weather. We tried all we could to get it there. Unfortunately acts of god happen. We communicated with you late into the night and early in the morning and promptly refunded you. You do have screenshots of the airwaybill number linked to your casket as we texted it to you to show you what was going on to keep you in the loop and so you could verify for yourself. You did threaten us with your family member attorney general via text. It wasn't necessary. We haven't heard anything from the FBI as everything we did was legitimate. The flight manifests bear this out. You wanted a specific custom wood casket delivered on a very quick turnaround. You would have got your money back regardless of the authorities (who never contacted us) as that is how business should be done. You placed the order on 1/9. We made every good faith effort to get it delivered for you. We had it set to deliver early on 1/11 after we weren't able to on the 10th. On the night of the 10th when we found it was still grounded due to weather and wouldn't make the flight to make your services we called you and let you know and refunded you that same night. The money you make it seem like we tried to keep and needed the authorities to force us to give back wasn't even out of your account for 48 hours. We did everything in good faith and will do so even without the threat of the FBI and Attorney General within 24 hours of an order being placed.

Posted 6 months ago

“COMPLETE SCAM AND FRAUDS! STAY AWAY FROM THESE CROOKS. THEY PRESSURE YOU AND LIE TO YOU AND TAKE ADVANTAGE OF YOUR GRIEF. THEY WILL CHARGE EXTRA FROM WHAT THEY ADVERTISE AND DELIVER DAMAGED CASKETS ACCORDING TO OTHER REVIEWS. I WISH I READ THE REVIEWS FIRST.”

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Posted 1 year ago

You called us and placed an order for the Angelus Pieta casket for your loved one and told us to deliver it to the funeral home the next day. This was at 330 PM. Our last load was going out and you insisted it deliver either the next day or on the following morning which was Saturday (bearing in mind this was the day after Christmas when a lot of places just stayed closed down through the weekend). We told you we would get it done and contacted the funeral director you were working with. You had told us to deliver to Nova funeral home. The funeral director told us to bring it to Carbonara funeral home Saturday at 3 PM as that would be when she had availability to receive it because she had a service going on earlier in the day and Carbonara was where they do the prep work not Nova. We called you to let you know that we had got it all set with your funeral director and upon hearing it was going to Carbonara instead of Nova you flipped out and started cursing and yelling at us for merely conveying what your funeral director had said would work for her. You cancelled the order within an hour and a half of placing it because we were trying to work around your funeral directors schedule rather than just showing up and dropping it off in an empty snowy parking lot. We did nothing wrong here.

Posted 6 months ago

“So i’m reading that Shane’s the CEO, cause Mathew was telling me he’s the CEO!! and i don’t know of any company who would call multiple times to try and get you to buy their product!! I was iffy when I 1st spoke with him! Glad i came to read the reviews 🤨”

Helpful Report

Posted 1 year ago

We do not have a CEO named Shane. Matt is our CEO. Our head of logistics is named Shane. You somehow got routed to our CEO he wanted to help you out. There are discounts that he can apply that our regular sales reps can't. Feel free to call us anytime and we will be happy to help you.

Posted 6 months ago

“My sister's husband passed and she wanted a custom casket with his fraternity colors. We found Sky Caskets online. After speaking with Matthew, he assured her he would have the casket to the funeral home in 3 days. After making the arrangements, the funeral director stated the casket would need to be larger. We called back to make them aware of the change. Matthew stated he would have to see if he could sell the original casket. Mind you, this was the next day, not even 24hrs later. He claimed the new one wouldn't arrive until 6days later. In order to assure ot arrived before the viewing, we paid extra to expedite the shipping. Now, it arrived that Friday (go figure). The paint was running in some spots, the handles were half painted. The supposedly custom part was a photo blown up of what she sent them of the fraternity crest. There were seams showing, the funeral home had a hard time cranking it to lower the body, just awful! I left Matthew a message about the disaster he sent He calls back claiming he was out of the country and would call back when he returned. I am still waiting....I have left messages but still no resolve. This is awful to take advantage of grieving people!!”

Sky Caskets 1 star review on 30th October 2024

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Posted 1 year ago

We customized your casket as ordered and yes got it going within 24 hours. That was part of the conversation on the phone is that we would bump you to the front of the line and get it moving asap. When you called us back needing the oversize we had to get one to our customizing shop as we don't have black oversize caskets. We had to strip down and disassemble the whole thing and rush on getting it painted as well as the hardware again putting you ahead of everyone else. The custom head panel was of the picture Yvette sent to us that she wanted us to use (We still have the email on file from 10/7/24). We printed exactly what she sent us to print in the head panel. This isn't something we did wrong. As far as the paint, the pictures you've posted show no runs. It looks like somebody brushed the lid with a dusty hand in one picture and in another picture where the lid is open you can see the foot end has a mirror gloss finish. Nothing was half painted and we had it delivered within 72 hours of you placing the order for the oversize as we had employees stay late to work on yours. The casket was customized with the fraternity colors, had the head panel image you guys sent us to use, and was delivered to Faith memorial in plenty of time as per your demands. The casket was received in good condition by your funeral directors after inspection. What happens from there is beyond our control but we did expedite and deliver a quality product.

Posted 6 months ago

“Ordered a casket for my wife that just recently passed. I paid the full price which included a $395 next day delivery to any of the lower states. I was contacted the next day by the CEO Shane Bronson that said they calculated shipping wrong and I owed another $700. I could not believe it. But in a time crunch to make my wife's funeral arraignments I went ahead and paid the difference so we had a casket. I would not buy from them again, and I will not be recommending them to anyone. Instead I would say go to overnightcaskets.com. they appear to not swindle people.”

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Posted 1 year ago

A couple of things need to be addressed with this. First, we don't have a CEO named Shane. He is our head of logistics and is not who called you. Secondly, you did pay for the next day service so that it would be delivered the next day rather than in a couple of days. There is mileage, you specifically clicked a box before it submitted your order stating all of this. You are located out in the middle of Kansas. Unfortunately we don't have warehouses in every little city to where we can just pick them up and run it down the street to your funeral home. We did have to have it driven a ways. We are happy to do this but it does incur costs. We advised you of this and you signed off on it via a docusign receipt before we moved it. We did not calculate the shipping wrong. We hope you were able to have a beautiful service with the Angelus Pieta casket.

Posted 6 months ago

“Where do I start...As a funeral professional, I ordered a casket from this company on behalf of the family who's child passed away. The company called me and told me that they did not have that particular casket which was fine. I asked if they had a NAVY blue casket and he said yes. The casket gets here and it is LIGHT/SKY blue. I called them and told them that this is not what I asked for and he says "well I said I have a darker blue casket and that's it, I have one lighter than that." Then starts talking about reselling the casket and other nonsense. I needed you to do the right thing and fix the situation by SENDING WHAT I ASKED FOR. These careless idiots are colorblind scammers who speaks with the education level of a 5th grader and this will come back to bite you one way or another. By the way, I will be reporting this FRAUD.”

Sky Caskets 1 star review on 1st October 2024

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Posted 1 year ago

We are sorry you weren't satisfied with your casket. You are certainly free to report this as fraud if you feel like it. I have reviewed the docusign that you signed and it clearly states 56 youth blue with your initials less than an inch from it. Again, were sorry it wasn't what you envisioned but we did deliver what was ordered.

Posted 6 months ago

“Matthew Warner who I spoke with as a funeral director at a funeral home out and out lied to the family about what he had said to me. They wanted to deliver a casket to us on Saturday (as it was already shipped or so he said) I told him No we can't have it delivered on Sat as we have a service then, he said what about Sunday? I agreed to that as he told me the casket had been shipped. When I called him back to tell him we didn't need it until Friday,he lied to the family and told her that I told him to ship it. I did not. He told me it had been shipped. Then when he was on the phone with the family he told her "See she is trying to sell you a casket that's how they are!" It's not my family I'm not selling them anything he is. He is terrible and I would never recommend that casket company to anyone ever! We don't sale our families anything. I had volunteered to come in on my day off when he told me it had been shipped even told him it wasn't supposed to be here until Tuesday. He said because of Labor Day they had to ship it. Another lie. Sad that he immediately called the daughter of the deceased in the middle of making arrangements (not with me) and told her it was going to cost her $400 extra. He lied so much that I finally just said deliver it on Sunday. He is rude and nasty, Matthew Warner. What a sorry way to treat a grieving family! Diane Schafer”

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Posted 1 year ago

Hello Dianne, we did have it shipped so as to get it there asap on Saturday as per the family's request. You were unavailable to receive it Saturday but said you would receive it on Sunday. We let the driver know to hot shot it to you on Sunday. You called us back pushing the date back saying you don't need it until the following Friday after you had told us to bring it Sunday. We let the family know that you were pushing back the delivery date after you had told us Sunday as they wanted to be kept in the loop. If we had to store it we would have incurred fees. We let the customer know this. That's why we were originally trying to deliver Saturday as per the families wishes then opted to deliver Sunday when you yourself told us that would work. We didn't want the family to pay any more than they had to. As it were, we did deliver to you on Sunday (thank you for that by the way) and the customer didn't have to pay any storage fees. We don't have our customers hour by hour schedule on hand. Calling while she was setting up services was never the intent. It may have been a blessing in disguise though having our mutual customer there with both parties to ensure clarity and the resolution that they wanted. The customer was happy with the casket, you guys gave them a beautiful service, and all was well. This looks like it was a case of miscommunication. In your post you tell us to bring it Sunday then say you don't need it until Friday, and then that it wasn't supposed to be there until Tuesday. Were sorry if you got frustrated or confused. That wasn't the goal. Serving the family, making them happy, and saving them money are all we were striving to do.

Posted 6 months ago

Sky Caskets is rated 3.8 based on 84 reviews