Sky Caskets Reviews

Name: Sky Caskets
Address: 647 West Billinis Road, Salt Lake City, Utah
Rating: 3.65

3.7 Rating 71 Reviews

66 %

of reviewers recommend Sky Caskets

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Phone:

888-979-2155

Email:

orders@skycaskets.com

Location:

647 West Billinis Road,
Salt Lake City
Utah
84119

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Sky Caskets 1 star review on 30th October 2024

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Sky Caskets 1 star review on 1st October 2024

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Sky Caskets 1 star review on 16th August 2024

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Anonymous // 01/01/2019

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“So i’m reading that Shane’s the CEO, cause Mathew was telling me he’s the CEO!! and i don’t know of any company who would call multiple times to try and get you to buy their product!! I was iffy when I 1st spoke with him! Glad i came to read the reviews 🤨”

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Posted 3 weeks ago

“My sister's husband passed and she wanted a custom casket with his fraternity colors. We found Sky Caskets online. After speaking with Matthew, he assured her he would have the casket to the funeral home in 3 days. After making the arrangements, the funeral director stated the casket would need to be larger. We called back to make them aware of the change. Matthew stated he would have to see if he could sell the original casket. Mind you, this was the next day, not even 24hrs later. He claimed the new one wouldn't arrive until 6days later. In order to assure ot arrived before the viewing, we paid extra to expedite the shipping. Now, it arrived that Friday (go figure). The paint was running in some spots, the handles were half painted. The supposedly custom part was a photo blown up of what she sent them of the fraternity crest. There were seams showing, the funeral home had a hard time cranking it to lower the body, just awful! I left Matthew a message about the disaster he sent He calls back claiming he was out of the country and would call back when he returned. I am still waiting....I have left messages but still no resolve. This is awful to take advantage of grieving people!!”

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Posted 1 month ago

“Ordered a casket for my wife that just recently passed. I paid the full price which included a $395 next day delivery to any of the lower states. I was contacted the next day by the CEO Shane Bronson that said they calculated shipping wrong and I owed another $700. I could not believe it. But in a time crunch to make my wife's funeral arraignments I went ahead and paid the difference so we had a casket. I would not buy from them again, and I will not be recommending them to anyone. Instead I would say go to overnightcaskets.com. they appear to not swindle people.”

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Posted 1 month ago

“Where do I start...As a funeral professional, I ordered a casket from this company on behalf of the family who's child passed away. The company called me and told me that they did not have that particular casket which was fine. I asked if they had a NAVY blue casket and he said yes. The casket gets here and it is LIGHT/SKY blue. I called them and told them that this is not what I asked for and he says "well I said I have a darker blue casket and that's it, I have one lighter than that." Then starts talking about reselling the casket and other nonsense. I needed you to do the right thing and fix the situation by SENDING WHAT I ASKED FOR. These careless idiots are colorblind scammers who speaks with the education level of a 5th grader and this will come back to bite you one way or another. By the way, I will be reporting this FRAUD.”

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Posted 2 months ago

“Matthew Warner who I spoke with as a funeral director at a funeral home out and out lied to the family about what he had said to me. They wanted to deliver a casket to us on Saturday (as it was already shipped or so he said) I told him No we can't have it delivered on Sat as we have a service then, he said what about Sunday? I agreed to that as he told me the casket had been shipped. When I called him back to tell him we didn't need it until Friday,he lied to the family and told her that I told him to ship it. I did not. He told me it had been shipped. Then when he was on the phone with the family he told her "See she is trying to sell you a casket that's how they are!" It's not my family I'm not selling them anything he is. He is terrible and I would never recommend that casket company to anyone ever! We don't sale our families anything. I had volunteered to come in on my day off when he told me it had been shipped even told him it wasn't supposed to be here until Tuesday. He said because of Labor Day they had to ship it. Another lie. Sad that he immediately called the daughter of the deceased in the middle of making arrangements (not with me) and told her it was going to cost her $400 extra. He lied so much that I finally just said deliver it on Sunday. He is rude and nasty, Matthew Warner. What a sorry way to treat a grieving family! Diane Schafer”

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Posted 3 months ago

“Called about casket we saw online for $1795. In the ad it showed free shipping anywhere in US. On the call they informed they would give a $500 discount for veterans. So we verbally confirmed $1295 and I gave my credit card info. Then they sent a DocuSign, however in the DocuSign document $2592 was the total price. We called back and they said there's a shipping charge. Why are we paying a shipping charge if it is free shipping. Then Shane the supposed CEO informed that if you don't sign it now you'll have to wait till next Thursday for us to ship it out. So the DocuSign says they charge $395 for shipping in the small print. But the website says free shipping. That would be $1690. They lie, cheat and steal from grieving windows. Hoping they will sneak one by you in your time of despair. Please, buyer beware! I've attached the website and DocuSign so you can see we are not fabricating this.”

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Posted 3 months ago

“Get your casket from your local funeral home that you have entrusted with your loved one....the most valuable thing in your world. Don't try and save a buck on the casket LOSERS!”

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Posted 4 months ago

“If I could give this company zero stars I would. These guys are scamming people in regard to shipping charges. We ordered a casket and they charged us $895 additional after we had ordered the casket online and selected the free shipping because my sons funeral was in 3 weeks. When I questioned the additional charge Shane yelled at us on the phone and said, "what don't you understand, you have to pay shipping!!" We paid it because they were holding the casket hostage, but when I found out that there are multiple other casket companies that do not charge shipping of any sort. Their website says, "you may be charged extra for shipping" but we didn't think this applied to us because we selected the free shipping on the website. FREE SHIPPING SHOULD MEAN FREE SHIPPING!!! I ordered another casket which was exactly the same from their competitor for $400 less and had true free shipping and that casket was coming from the same place as Sky Casket was coming from. My friends, stay far far away from these scammers. They are taking advantage of people during our most horrible times in our lives and they could give two cares less. They point to their website and how it says that you "may have to pay shipping charges." I sent their casket back because it showed up in a plastic bag, not even in a cardboard box to have it shipped. It had scratches all over it and looked like the material inside was dingy looking. They're still Refusing to give me a refund, despite picking up their casket.”

Sky Caskets 1 star review on 21st July 2024

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Posted 4 months ago

“My family ordered a casket for our father from Sky Caskets. The staff at Sky Caskets was helpful and kind at every step of the way. The price we paid was exactly what we were quoted and was far less than at the funeral home. There was a nice selection and our mom was able to get exactly what she wanted. The casket was delivered when promised and the staff got right back to us when we thought there was a delay in delivery. There was no delay and the casket was ready when we needed it. They made a difficult situation easier.”

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Posted 7 months ago

“This company made a custom Mickey Mouse casket for My 10 year old son. It was beautiful. They were so empathetic and polite, I had no issues with delivery and customer service was excellent. Thank you guys so much!”

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Posted 7 months ago

Thank you for your review!

Posted 7 months ago

“I want everyone reading this to know Matthew went over and beyond to help me out in a desperate time of need. I found sky cast it on Google because somewhere I was referred to treated me horribly and I can’t tell you guys how blessed I am to have gotten Matthew on the phone that day my family lost a 10 year old child the day before it was so devastating but Matthew made my experience so much easier I highly recommend this company strictly because of Matthew alone honestly.”

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Posted 8 months ago

“Matt extremely rude and obnoxious. I am a licensed funeral director helping a family that lost there child. We were on a conference call with Sky Caskets and was explaining what we needed for there daughter. They advertised a 4.6 youth casket. We told the guy the size of there daughter and 4.6 thinking its 4'6''. Casket came and it measured 41.5''. So I called the casket company up and explained the situation. He starts telling me there are restocking fees etc. I told him that is not right as we were under the impression of it being 4'6'' long. He then called the family who is grieving the loss of there daughter. I called family and they were on phone with him. They put him on speaker and he said he went back to the conversation and said we wanted the casket asap. I said no we told you in a week so that is a lie. He continued to argue with me with the family present, I told him to call me direct this is not fair to the family, I said you need to make this right, then he said I was a shady person and that he has over 800 people that work in his company and he will have everyone give our funeral home bad reviews. I am disgusted with this firm and would tell everyone never to use them. I am going to seek further assistance about this matter to have this business looked into. They take advantage of people when they are grieving and it is so wrong. I attached photos showing the cost with shipping and it was far less then what he charged the family.”

Sky Caskets 1 star review on 21st March 2024

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Posted 8 months ago

“I am a licensed funeral director for one of the largest funeral homes in Dayton. I've now had THREE families order a casket from this "company" and the day of the service- no casket. And the "owner" states we are to just give them one of our caskets instead. So he took these families money and did not provide what they had paid for, and then yelled at and belittled the families in the process.”

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Posted 8 months ago

“The web site was easy to use but the shipping is a rip off. After selecting casket and shipping then you get a call that there is "additional shipping" you need to pay. In my opinion this is a bait and switch. If you buy a product and pay the advertized shipping and product we now have a contract. I was floored to get a call wanting an additional $600 shipping from Seattle to Portland. I would NEVER purchase from this company again.”

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Posted 9 months ago

“Matt is a RUDE MF! VERY High sales pressure, calling people names, wants your card info and have no respect about your situation! Will NEVER do business with them!”

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Posted 9 months ago

“Its almost as if he calls the Funeral Director he insults to your face, then maps out the plan of action to ensure they fleece you as much as possible. Beware: Casket can not be sealed by you personally because the mausoleum people insist the casket need to be able to burp. Even if you were allowed to seal yourself it comes with no lock. Now you reduced to explaining to your fellow mourner's why you need to be in there drilling on our loved ones casket and why we didn't go with the same casket from funeral home with seal and lock for 1999.00 as apposed to the salesman (Mat) claim it would be $3200.00. $1598 + $350 Wrap was $48 dollars more then Funeral homes raunchy salesman's price”

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Posted 9 months ago

“Talk to the owner about wrapping a casket and was hung up on and told he does over 700 caskets a day and didn't have time to listen to a possible partnership. I can tell you this company will produce a casket for you but motivated by pure greed. This cost is enormous compared to other out there. Tip.. find any other to wrap you casket from anywhere in the country - they can all do the same work and wrap the casket quickly. This attitude is not anything I would want to touch a casket for my love one to go in!”

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Posted 9 months ago

“My husband suddenly/unexpectedly lost his father and the two of us sat down with his Mom to try and find a budget-friendly casket. Dealing with this incredibly shady “company” left the three of us —who are already overwhelmed by juggling funeral planning with processing this monumental loss in our lives — feeling much more scared, vulnerable, and unsteady. We found sky casket online and called to chat with a representative before making a purchase online. The supposed “owner” (Matthew) of the business answered the phone with a brisk greeting of “Caskets!” (no business name??) and proceeded to spend the next 5-7 minutes executing a hustle so sloppy and blatant that I swore we were speaking to a knock off handbag dealer on Canal St. He evaded our questions aimed at verifying their “guarantee” for on time delivery, shipping methodology, and kept trying to rush us to provide information that would lead to a payment. According to him, we called “just as the truck was about to leave” and they were holding up the truck for us. If we didn’t give him information and a payment ASAP, the casket wouldn’t ship for another few days OR we would have to pay a 50% markup at the funeral home. Their website clearly states that “Next Day Delivery Anywhere in the USA.” We opted to hang up the phone and speak with a more reputable and professional establishment. This same “owner” called back to follow up an hour or so later and, when I told him that we no longer required Sky Casket’s services, he CHUCKLED and told me to have a nice evening. I’m posting this because I hope it will save another grieving family valuable time and emotional bandwidth.”

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Posted 9 months ago

“Spoke to Matt, and he made a very stressful situation a lot less complicated. Made sure that our loved one had the perfect casket to be remembered in. Excellent service, highly recommend!!”

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Posted 1 year ago

“Very loving and caring me and my 2 sisters Love you u guys for being so kind and compassionate towards in the lose our loving mothet”

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Posted 1 year ago

Sky Caskets is rated 3.7 based on 71 reviews