Sky Caskets Reviews

Name: Sky Caskets
Address: 647 West Billinis Road, Salt Lake City, Utah
Rating: 3.55

3.6 Rating 77 Reviews

64 %

of reviewers recommend Sky Caskets

Company Reviews

Info

About Sky Caskets:

"Sky Caskets is an independent, nationwide casket service dedicated to providing families with a compassionate and affordable way to honor their loved ones. Specializing in high-quality caskets sold directly to the public, they offer a meaningful alternative to traditional funeral home pricing. With an extensive collection designed to meet diverse preferences and needs, Sky Caskets ensures a dignified and respectful selection process during a difficult time. Their commitment is to support families across the United States with exceptional service and products that offer peace of mind."

Visit Website

Phone:

800-7591018

Email:

orders@skycaskets.com

Location:

647 West Billinis Road,
Salt Lake City
Utah
84119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Matt is a RUDE MF! VERY High sales pressure, calling people names, wants your card info and have no respect about your situation! Will NEVER do business with them!”

Helpful Report

Posted 1 year ago

We're sorry to hear this. Can you please give some information on your order so we can look into this? Thank you

Posted 2 months ago

“Its almost as if he calls the Funeral Director he insults to your face, then maps out the plan of action to ensure they fleece you as much as possible. Beware: Casket can not be sealed by you personally because the mausoleum people insist the casket need to be able to burp. Even if you were allowed to seal yourself it comes with no lock. Now you reduced to explaining to your fellow mourner's why you need to be in there drilling on our loved ones casket and why we didn't go with the same casket from funeral home with seal and lock for 1999.00 as apposed to the salesman (Mat) claim it would be $3200.00. $1598 + $350 Wrap was $48 dollars more then Funeral homes raunchy salesman's price”

Helpful Report

Posted 1 year ago

You called us wanting the Orion Silver casket which doesn't come as a sealer. You ordered it on 2/29 at about 11 AM and wanted it delivered the next day. The internal notes show that we spoke with you and you advised us that you would pick up weather stripping from Home Depot to make it a sealer. If a casket is going into a mausoleum it does need to be able to ventilate or "Burp" as gasses build up and need to be released. We shipped exactly what you had ordered and signed for. There was nothing here that we did wrong. You did save money over the funeral home cost as you got the casket and had it delivered the next day for under $1700. If the casket wasn't sealed then why did you need to drill holes in it? This makes no sense. We did our part. If there was a misunderstanding between you and the mausoleum that has nothing to do with us. You called us and placed and order knowing what your situation was. We shipped what you told us to ship. We delivered the casket that you wanted and paid for in perfect condition. That's as far as our part goes.

Posted 2 months ago

“Talk to the owner about wrapping a casket and was hung up on and told he does over 700 caskets a day and didn't have time to listen to a possible partnership. I can tell you this company will produce a casket for you but motivated by pure greed. This cost is enormous compared to other out there. Tip.. find any other to wrap you casket from anywhere in the country - they can all do the same work and wrap the casket quickly. This attitude is not anything I would want to touch a casket for my love one to go in!”

Helpful Report

Posted 1 year ago

I'm sorry you felt disrespected. That was not the intent. We do get a lot of calls as does everyone offering services and pushing sales for stuff (like extended car warranty). We are running a business, it may be that they mistook your call for a scam call. We are trying to run a business here. Leaving bad reviews without being a customer and dragging a company that you haven't dealt with through the mud just because they didn't give you their business seems unfair.

Posted 2 months ago

“My husband suddenly/unexpectedly lost his father and the two of us sat down with his Mom to try and find a budget-friendly casket. Dealing with this incredibly shady “company” left the three of us —who are already overwhelmed by juggling funeral planning with processing this monumental loss in our lives — feeling much more scared, vulnerable, and unsteady. We found sky casket online and called to chat with a representative before making a purchase online. The supposed “owner” (Matthew) of the business answered the phone with a brisk greeting of “Caskets!” (no business name??) and proceeded to spend the next 5-7 minutes executing a hustle so sloppy and blatant that I swore we were speaking to a knock off handbag dealer on Canal St. He evaded our questions aimed at verifying their “guarantee” for on time delivery, shipping methodology, and kept trying to rush us to provide information that would lead to a payment. According to him, we called “just as the truck was about to leave” and they were holding up the truck for us. If we didn’t give him information and a payment ASAP, the casket wouldn’t ship for another few days OR we would have to pay a 50% markup at the funeral home. Their website clearly states that “Next Day Delivery Anywhere in the USA.” We opted to hang up the phone and speak with a more reputable and professional establishment. This same “owner” called back to follow up an hour or so later and, when I told him that we no longer required Sky Casket’s services, he CHUCKLED and told me to have a nice evening. I’m posting this because I hope it will save another grieving family valuable time and emotional bandwidth.”

Helpful Report

Posted 1 year ago

Our website does state Next day delivery. If you order right before midnight it's a little unreasonable to expect the casket at the funeral home at 9 AM the next morning. There's a lot of logistics involved. Conversely, we can get the casket to 1150 PM the next day when the funeral home is closed and there's nobody there. We all know that wouldn't be acceptable despite it being next day. If you call in late in the day there might not be a bunch of loads going out after hours. We don't wait to midnight to have our loads pull off. This would put most of our customers in a bad spot. We do have to work around the funeral home hours as well. I'm sorry to hear that you felt rushed. Sometimes time is of the essence and we do have to stick to a schedule to fulfil other customers orders. I'm glad you were able to get a casket for your loved one and hope you had a beautiful service.

Posted 2 months ago

“Spoke to Matt, and he made a very stressful situation a lot less complicated. Made sure that our loved one had the perfect casket to be remembered in. Excellent service, highly recommend!!”

Helpful Report

Posted 2 years ago

Buying a casket shouldn't be hard or cost an arm and a leg. There's enough on your plate as it is. We're happy to hear we were able to take away some of the stress and are thrilled to hear you got the perfect casket to remember your loved one.

Posted 2 months ago

“Very loving and caring me and my 2 sisters Love you u guys for being so kind and compassionate towards in the lose our loving mothet”

Helpful Report

Posted 2 years ago

Losing a mom is devastating. We do care and are here to try to make things easier for you. Thank you for putting your faith in us and we hope you were able to have a beautiful service for your sweet mother.

Posted 2 months ago

“Honest, upfront information. Very helpful”

Helpful Report

Posted 2 years ago

The last thing you need is a bunch of run around and headache when buying a casket in addition to everything you're already having to deal with. Thank you for giving us the opportunity to help you and we are honored to have been able to serve you and your family.

Posted 2 months ago

“Matthew and Colby were very courteous and helpful. Matthew helped me with the casket selection process and send me the information right away while talking with him on the phone. Colby helped me with processing the payment. I'm so glad I was able to find skycaskets.com.”

Helpful Report

Posted 2 years ago

We're glad to hear that we were able to make a trying time a little bit easier for you. With everything going on during the loss of a loved one the last thing you need is more stress. We hope you had a beautiful service.

Posted 2 months ago

“I couldn't imagine searching Google about a casket after the death of my mother. But that's what my son suggested. I got an amazing, kind, professional company who delivered just the casket I was looking for. We also received a follow up phone call from Matthew to confirm all was well. You have my complete gratitude. Thank you from the bottom of my heart.”

Helpful Report

Posted 2 years ago

Thank you for putting your faith in us during such a vulnerable time. We're honored that we could be included in being a part of your beautiful mothers service. Hopefully you won't need to call us again for a long time but when that time comes we'll be ready to help lift some of the burden off your shoulders again.

Posted 2 months ago

“The company called me as soon as I placed the order to get things lined up. He was very courteous and respected our wishes. The casket arrived the very next day. It was beautiful. Our family was extremely happy with the look and make of it. From the inside to the outside it was perfect.”

Helpful Report

Posted 2 years ago

It should be an easy process. Thank you for putting your faith in us. It's always nice to hear that we were able to be a bright spot in a dark time.

Posted 2 months ago

“Expediated shipping and professional service. The Roanke Cedar casket was beautiful and well made.”

Helpful Report

Posted 2 years ago

The Roanoke casket is beautiful. Thank you for letting us be a part of your loved ones service. We are honored to help you.

Posted 2 months ago

“I had an amazing experience with Skycaskets. The customer service was outstanding, and the product was exactly what I was looking for.” “I was so pleased with the service I received from Matthew and Corey. They went above and beyond to help me with ordering casket a casket for my mother in October 2022 and for my father September 2023. I would definitely recommend this company.”

Helpful Report

Posted 2 years ago

The fact that you've had to call us is terrible. We are sorry for your loss and the rough stretch you were put in. We're honored that you let us be a part of the service twice and hope you don't have to reach out to us any time soon but will be here for you when you do.

Posted 2 months ago

“I had an emotionally difficult time purchasing my Dad’s casket. With the co owner’s help and easy going manner, I got through it. Thanks!!!”

Helpful Report

Posted 2 years ago

It's never easy to prepare for a funeral. We're honored you allowed us the opportunity to help you and make the process a little less painful.

Posted 2 months ago

“The customer service is almost beyond belief. I was immediately able to order exactly what I wanted, John Deere casket, and it was delivered in perfect condition in record time. This experience was a bright spot in a very cloudy day. Thank you.”

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Posted 2 years ago

The John Deere's are amazing! Thank you for giving us a chance and we're honored to have been a little light in the darkness.

Posted 2 months ago

“We lost my Dad very suddenly and had no idea where to even start looking for caskets. The mortuary had a beautiful pine casket, but it was almost $10k which was extremely outside of our budget. We found the Norwich Pine casket on your site and it was almost identical. But at a fraction of the cost. My Dad was always a frugal man, so we knew he would be happy to get a deal. We also found an embroidery for the casket which we ordered at a different time. The casket was delivered quickly - and even had the embroidery already installed. The delivery crew set it up beautifully at the mortuary...and they even took the packaging with them (we were told by the mortuary that we would need to discard any packaging). My family was overwhelmed by the amount of care given to us in such a time of need. Although we wish we never had to make such a purchase, we are thankful for this company and the quality of their product.”

Helpful Report

Posted 2 years ago

Thank you for taking a chance on us. The Norwich pine is an awesome casket. There's nothing wrong with cutting out the middle man markup. We're glad we were able to save you money and provide you with a great product to honor your father.

Posted 2 months ago

“Matthew was amazing to work with he was compassionate and understanding in our time of need. I would highly recommend sky caskets, the casket we ordered was exactly what we expected and was delivered as promised.”

Helpful Report

Posted 2 years ago

We aim to please and be a bright spot in a dark moment. Thank you for letting us be a part of your loved one's service.

Posted 2 months ago

“This was my 2nd purcase/experience with Skycaskets. And our family was completely satisfied with quality and friendly customer service. Arrived on date promised. Good communication with Funeral Director.”

Helpful Report

Posted 2 years ago

We are heartbroken to hear that you've had to reach out to us twice but honored that we have been able to be a part of your loved ones services. We hope you don't need our services again for a long time but will be ready to take care of you whenever you need.

Posted 2 months ago

“Skycaskets is an incredible company. They delivered outstanding service to me and my family during this difficult time while we decided on a casket for my mother. The casket was delivered to the funeral home directly and on time. I decided on the Heavenly Mother 20 Gauge steel casket, and it was beautiful. Thanks so much Skycaskets for everything.”

Helpful Report

Posted 2 years ago

The Heavenly Mother is a beautiful casket. We're honored that you let us be a part of your mothers services.

Posted 2 months ago

“Matthew and his team are kind, respectful, personal and professional. I recommend this company to my friends. The product exceeded my expectations.”

Helpful Report

Posted 2 years ago

Thank you for giving us a chance and thank you for the recommends. Word of mouth is the best type of advertising. We are thrilled to hear you were happy with your casket and look forward to helping your friends save some money and have one less thing to stress about.

Posted 2 months ago

“Matthew and his team are kind, respectful, personal and professional. I recommend this company to my friends. The product exceeded my expectations.”

Helpful Report

Posted 2 years ago

Thank you for the recommend. That's the best kind of review we can get. Buying a casket should be easy. We're glad to hear that it was! We offer the same quality as the funeral homes (especially as we supply some of them). Thank you for trusting us with your loved one's casket.

Posted 2 months ago

Sky Caskets is rated 3.6 based on 77 reviews