Sky Caskets Reviews

Name: Sky Caskets
Address: 647 West Billinis Road, Salt Lake City, Utah
Rating: 3.76

3.8 Rating 84 Reviews

69 %

of reviewers recommend Sky Caskets

Company Reviews

Info

About Sky Caskets:

"Sky Caskets is an independent, nationwide casket service dedicated to providing families with a compassionate and affordable way to honor their loved ones. Specializing in high-quality caskets sold directly to the public, they offer a meaningful alternative to traditional funeral home pricing. With an extensive collection designed to meet diverse preferences and needs, Sky Caskets ensures a dignified and respectful selection process during a difficult time. Their commitment is to support families across the United States with exceptional service and products that offer peace of mind."

Visit Website

Phone:

800-7591018

Email:

orders@skycaskets.com

Location:

647 West Billinis Road,
Salt Lake City
Utah
84119

Sky Caskets 5 star review on 26th February 2026

Tamika Tucker

Anonymous

Anonymous // 01/01/2019

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“Called about casket we saw online for $1795. In the ad it showed free shipping anywhere in US. On the call they informed they would give a $500 discount for veterans. So we verbally confirmed $1295 and I gave my credit card info. Then they sent a DocuSign, however in the DocuSign document $2592 was the total price. We called back and they said there's a shipping charge. Why are we paying a shipping charge if it is free shipping. Then Shane the supposed CEO informed that if you don't sign it now you'll have to wait till next Thursday for us to ship it out. So the DocuSign says they charge $395 for shipping in the small print. But the website says free shipping. That would be $1690. They lie, cheat and steal from grieving windows. Hoping they will sneak one by you in your time of despair. Please, buyer beware! I've attached the website and DocuSign so you can see we are not fabricating this.”

Sky Caskets 1 star review on 16th August 2024

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Posted 1 year ago

Can you give me a little more information on this order so we can look into this? I did some math and that isn't really off depending on where you are. 1795+395=2190 (since you needed it expedited) + sales tax 150-200 depending on where you are (sorry we don't have a way around this. We aren't bigger than the US Government) = 2340 to 2390 + mileage. Some places will have basically none and some have a lot. Driving a casket to Northern Montanna hundreds of miles from the nearest station will cost a lot more than getting one in Los Angeles that we have in the local facility. Please let me know so we can figure this out. Thank you.

Posted 6 months ago

“If I could give this company zero stars I would. These guys are scamming people in regard to shipping charges. We ordered a casket and they charged us $895 additional after we had ordered the casket online and selected the free shipping because my sons funeral was in 3 weeks. When I questioned the additional charge Shane yelled at us on the phone and said, "what don't you understand, you have to pay shipping!!" We paid it because they were holding the casket hostage, but when I found out that there are multiple other casket companies that do not charge shipping of any sort. Their website says, "you may be charged extra for shipping" but we didn't think this applied to us because we selected the free shipping on the website. FREE SHIPPING SHOULD MEAN FREE SHIPPING!!! I ordered another casket which was exactly the same from their competitor for $400 less and had true free shipping and that casket was coming from the same place as Sky Casket was coming from. My friends, stay far far away from these scammers. They are taking advantage of people during our most horrible times in our lives and they could give two cares less. They point to their website and how it says that you "may have to pay shipping charges." I sent their casket back because it showed up in a plastic bag, not even in a cardboard box to have it shipped. It had scratches all over it and looked like the material inside was dingy looking. They're still Refusing to give me a refund, despite picking up their casket.”

Sky Caskets 1 star review on 21st July 2024

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Posted 1 year ago

This is a rather slanted version of what actually happened. There are mileage charges. These are clearly stated in the site and you actually checked a box acknowledging this before you signed for the total on a docusign contract that spelled it out. As far as delivery, We did leave it with a dust cover or "bag" as you put it. It did come protected but the funeral director didn't want all the cardboard and packaging so our driver unpacked the casket and left it with the dust cover. As far as the product arriving damaged, this is false. You also tried disputing this and lost the dispute. Luckily, we took pictures upon delivery including ones that had your funeral director inspecting and approving the casket before signing for it. We are not responsible for whatever happens to your casket once it is out of our hands. Our job is to get it there on time and in good condition. We fulfilled both of these requirements.

Posted 6 months ago

“My family ordered a casket for our father from Sky Caskets. The staff at Sky Caskets was helpful and kind at every step of the way. The price we paid was exactly what we were quoted and was far less than at the funeral home. There was a nice selection and our mom was able to get exactly what she wanted. The casket was delivered when promised and the staff got right back to us when we thought there was a delay in delivery. There was no delay and the casket was ready when we needed it. They made a difficult situation easier.”

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Posted 1 year ago

We are happy to hear that all went well as planned and that we were able to be a weight off your shoulders in a hard time. Hopefully we won't have to hear back from you for a long time. When you need us we'll be here again. You've always got friends here.

Posted 6 months ago

“This company made a custom Mickey Mouse casket for My 10 year old son. It was beautiful. They were so empathetic and polite, I had no issues with delivery and customer service was excellent. Thank you guys so much!”

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Posted 1 year ago

Thank you for your review!

Posted 1 year ago

“I want everyone reading this to know Matthew went over and beyond to help me out in a desperate time of need. I found sky cast it on Google because somewhere I was referred to treated me horribly and I can’t tell you guys how blessed I am to have gotten Matthew on the phone that day my family lost a 10 year old child the day before it was so devastating but Matthew made my experience so much easier I highly recommend this company strictly because of Matthew alone honestly.”

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Posted 2 years ago

We're glad to hear we were able to make things easier for you. Nobody should ever have to deal with losing a child. Our goal is to make things better if possible in a terrible time. It was an honor to serve you and your family. We'd love to hear from you again, just hopefully not for a long time.

Posted 6 months ago

“Matt extremely rude and obnoxious. I am a licensed funeral director helping a family that lost there child. We were on a conference call with Sky Caskets and was explaining what we needed for there daughter. They advertised a 4.6 youth casket. We told the guy the size of there daughter and 4.6 thinking its 4'6''. Casket came and it measured 41.5''. So I called the casket company up and explained the situation. He starts telling me there are restocking fees etc. I told him that is not right as we were under the impression of it being 4'6'' long. He then called the family who is grieving the loss of there daughter. I called family and they were on phone with him. They put him on speaker and he said he went back to the conversation and said we wanted the casket asap. I said no we told you in a week so that is a lie. He continued to argue with me with the family present, I told him to call me direct this is not fair to the family, I said you need to make this right, then he said I was a shady person and that he has over 800 people that work in his company and he will have everyone give our funeral home bad reviews. I am disgusted with this firm and would tell everyone never to use them. I am going to seek further assistance about this matter to have this business looked into. They take advantage of people when they are grieving and it is so wrong. I attached photos showing the cost with shipping and it was far less then what he charged the family.”

Sky Caskets 1 star review on 21st March 2024

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Posted 2 years ago

We do have the dimensions posted online as you have posted. 41.5 is the interior dimension length. We also have a larger size if necessary. We don't have a casket with external dimensions of 41.5 inches. Can you please contact us and maybe give us a customer name or an order number so we can look into this? Thank you

Posted 6 months ago

“The web site was easy to use but the shipping is a rip off. After selecting casket and shipping then you get a call that there is "additional shipping" you need to pay. In my opinion this is a bait and switch. If you buy a product and pay the advertized shipping and product we now have a contract. I was floored to get a call wanting an additional $600 shipping from Seattle to Portland. I would NEVER purchase from this company again.”

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Posted 2 years ago

We are sorry for the frustration this may have caused you. When placing your order there is a small box you have to check to proceed. It has the disclaimer there about the mileage and you check that box to put the order through. It's literally the first thing it says. From there we get the order and find the closest station that has your casket and we contact you just as the disclaimer that you checked says. What about sales tax? That was part of the tax and mileage you were quoted when we called. Unfortunately we are not a company that gets an exemption from sales tax. This is the equivalent of going to the store and expecting to pay sticker price at the register then getting upset when you get your total after being rang up. We don't have a way around the taxes. You had the option of picking it up from us the next day after placing your order. You opted not to do so and signed a docusign contract agreeing to the total cost. To come back after the fact seems a little unfair as you had options that you didn't exercise.

Posted 6 months ago

“Matt is a RUDE MF! VERY High sales pressure, calling people names, wants your card info and have no respect about your situation! Will NEVER do business with them!”

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Posted 2 years ago

We're sorry to hear this. Can you please give some information on your order so we can look into this? Thank you

Posted 6 months ago

“Its almost as if he calls the Funeral Director he insults to your face, then maps out the plan of action to ensure they fleece you as much as possible. Beware: Casket can not be sealed by you personally because the mausoleum people insist the casket need to be able to burp. Even if you were allowed to seal yourself it comes with no lock. Now you reduced to explaining to your fellow mourner's why you need to be in there drilling on our loved ones casket and why we didn't go with the same casket from funeral home with seal and lock for 1999.00 as apposed to the salesman (Mat) claim it would be $3200.00. $1598 + $350 Wrap was $48 dollars more then Funeral homes raunchy salesman's price”

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Posted 2 years ago

You called us wanting the Orion Silver casket which doesn't come as a sealer. You ordered it on 2/29 at about 11 AM and wanted it delivered the next day. The internal notes show that we spoke with you and you advised us that you would pick up weather stripping from Home Depot to make it a sealer. If a casket is going into a mausoleum it does need to be able to ventilate or "Burp" as gasses build up and need to be released. We shipped exactly what you had ordered and signed for. There was nothing here that we did wrong. You did save money over the funeral home cost as you got the casket and had it delivered the next day for under $1700. If the casket wasn't sealed then why did you need to drill holes in it? This makes no sense. We did our part. If there was a misunderstanding between you and the mausoleum that has nothing to do with us. You called us and placed and order knowing what your situation was. We shipped what you told us to ship. We delivered the casket that you wanted and paid for in perfect condition. That's as far as our part goes.

Posted 6 months ago

“Talk to the owner about wrapping a casket and was hung up on and told he does over 700 caskets a day and didn't have time to listen to a possible partnership. I can tell you this company will produce a casket for you but motivated by pure greed. This cost is enormous compared to other out there. Tip.. find any other to wrap you casket from anywhere in the country - they can all do the same work and wrap the casket quickly. This attitude is not anything I would want to touch a casket for my love one to go in!”

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Posted 2 years ago

I'm sorry you felt disrespected. That was not the intent. We do get a lot of calls as does everyone offering services and pushing sales for stuff (like extended car warranty). We are running a business, it may be that they mistook your call for a scam call. We are trying to run a business here. Leaving bad reviews without being a customer and dragging a company that you haven't dealt with through the mud just because they didn't give you their business seems unfair.

Posted 6 months ago

“My husband suddenly/unexpectedly lost his father and the two of us sat down with his Mom to try and find a budget-friendly casket. Dealing with this incredibly shady “company” left the three of us —who are already overwhelmed by juggling funeral planning with processing this monumental loss in our lives — feeling much more scared, vulnerable, and unsteady. We found sky casket online and called to chat with a representative before making a purchase online. The supposed “owner” (Matthew) of the business answered the phone with a brisk greeting of “Caskets!” (no business name??) and proceeded to spend the next 5-7 minutes executing a hustle so sloppy and blatant that I swore we were speaking to a knock off handbag dealer on Canal St. He evaded our questions aimed at verifying their “guarantee” for on time delivery, shipping methodology, and kept trying to rush us to provide information that would lead to a payment. According to him, we called “just as the truck was about to leave” and they were holding up the truck for us. If we didn’t give him information and a payment ASAP, the casket wouldn’t ship for another few days OR we would have to pay a 50% markup at the funeral home. Their website clearly states that “Next Day Delivery Anywhere in the USA.” We opted to hang up the phone and speak with a more reputable and professional establishment. This same “owner” called back to follow up an hour or so later and, when I told him that we no longer required Sky Casket’s services, he CHUCKLED and told me to have a nice evening. I’m posting this because I hope it will save another grieving family valuable time and emotional bandwidth.”

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Posted 2 years ago

Our website does state Next day delivery. If you order right before midnight it's a little unreasonable to expect the casket at the funeral home at 9 AM the next morning. There's a lot of logistics involved. Conversely, we can get the casket to 1150 PM the next day when the funeral home is closed and there's nobody there. We all know that wouldn't be acceptable despite it being next day. If you call in late in the day there might not be a bunch of loads going out after hours. We don't wait to midnight to have our loads pull off. This would put most of our customers in a bad spot. We do have to work around the funeral home hours as well. I'm sorry to hear that you felt rushed. Sometimes time is of the essence and we do have to stick to a schedule to fulfil other customers orders. I'm glad you were able to get a casket for your loved one and hope you had a beautiful service.

Posted 6 months ago

“Spoke to Matt, and he made a very stressful situation a lot less complicated. Made sure that our loved one had the perfect casket to be remembered in. Excellent service, highly recommend!!”

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Posted 2 years ago

Buying a casket shouldn't be hard or cost an arm and a leg. There's enough on your plate as it is. We're happy to hear we were able to take away some of the stress and are thrilled to hear you got the perfect casket to remember your loved one.

Posted 6 months ago

“Very loving and caring me and my 2 sisters Love you u guys for being so kind and compassionate towards in the lose our loving mothet”

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Posted 2 years ago

Losing a mom is devastating. We do care and are here to try to make things easier for you. Thank you for putting your faith in us and we hope you were able to have a beautiful service for your sweet mother.

Posted 6 months ago

“Honest, upfront information. Very helpful”

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Posted 2 years ago

The last thing you need is a bunch of run around and headache when buying a casket in addition to everything you're already having to deal with. Thank you for giving us the opportunity to help you and we are honored to have been able to serve you and your family.

Posted 6 months ago

“Matthew and Colby were very courteous and helpful. Matthew helped me with the casket selection process and send me the information right away while talking with him on the phone. Colby helped me with processing the payment. I'm so glad I was able to find skycaskets.com.”

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Posted 2 years ago

We're glad to hear that we were able to make a trying time a little bit easier for you. With everything going on during the loss of a loved one the last thing you need is more stress. We hope you had a beautiful service.

Posted 6 months ago

“I couldn't imagine searching Google about a casket after the death of my mother. But that's what my son suggested. I got an amazing, kind, professional company who delivered just the casket I was looking for. We also received a follow up phone call from Matthew to confirm all was well. You have my complete gratitude. Thank you from the bottom of my heart.”

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Posted 2 years ago

Thank you for putting your faith in us during such a vulnerable time. We're honored that we could be included in being a part of your beautiful mothers service. Hopefully you won't need to call us again for a long time but when that time comes we'll be ready to help lift some of the burden off your shoulders again.

Posted 6 months ago

“The company called me as soon as I placed the order to get things lined up. He was very courteous and respected our wishes. The casket arrived the very next day. It was beautiful. Our family was extremely happy with the look and make of it. From the inside to the outside it was perfect.”

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Posted 2 years ago

It should be an easy process. Thank you for putting your faith in us. It's always nice to hear that we were able to be a bright spot in a dark time.

Posted 6 months ago

“Expediated shipping and professional service. The Roanke Cedar casket was beautiful and well made.”

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Posted 2 years ago

The Roanoke casket is beautiful. Thank you for letting us be a part of your loved ones service. We are honored to help you.

Posted 6 months ago

“I had an amazing experience with Skycaskets. The customer service was outstanding, and the product was exactly what I was looking for.” “I was so pleased with the service I received from Matthew and Corey. They went above and beyond to help me with ordering casket a casket for my mother in October 2022 and for my father September 2023. I would definitely recommend this company.”

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Posted 2 years ago

The fact that you've had to call us is terrible. We are sorry for your loss and the rough stretch you were put in. We're honored that you let us be a part of the service twice and hope you don't have to reach out to us any time soon but will be here for you when you do.

Posted 6 months ago

“I had an emotionally difficult time purchasing my Dad’s casket. With the co owner’s help and easy going manner, I got through it. Thanks!!!”

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Posted 2 years ago

It's never easy to prepare for a funeral. We're honored you allowed us the opportunity to help you and make the process a little less painful.

Posted 6 months ago

Sky Caskets is rated 3.8 based on 84 reviews