If you use Fastway to deliver anything for you, you are taking a risk. If things go fine then you have won. If things go wrong and you need support you are SOL. This company has removed it's phone support to "provide better customer support via online contact forms". They do not answer. I have waited 3 weeks, sent emails from multiple accounts and nothing. Sent a package which was marked delivered in wrong part of the country, tracked and insured for the full amount. The customer never received it and they will not answer a single email. My only option is to order a delivery and force a number out of a driver or call a solicitor. Avoid these clowns at all costs. Company is a sham and if you need any support from them you will be left with no answers and out of pocket no matter if you have insurance or not.