Fastway Couriers Ireland Reviews

Name: Fastway Couriers Ireland
Rating: 1.13

1.1 Rating 389 Reviews

3 %

of reviewers recommend Fastway Couriers Ireland

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1.1

Based on 389 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Fastway Couriers Ireland 1 star review on 15th April 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“said they delivered and was signed for 3 people live in my house no one signed checked my neighbors they dont have it bunch of cowboys”

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Posted 21 hours ago

“Absolute disgrace. Had my parcel for over 2 weeks. Had to collect myself from the Kilkenny depot where it sat undelivered for 10 days.”

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Posted 4 days ago

“What a joke, ordered a book and when it was due to be delivered they left an email to say it was undelivered because nobody was home..my wife sat waiting, didn't ring the intercom,didn't put the book in the letter box, didn't contact my mobile...then rather than resending they sent it back to the retailer....terrible service and no easy way of contacting them to address the issue. Never again will I use this service as dpd are far better.”

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Posted 4 days ago

“An update on this horrible crowd that has the cheek to call themselves Fastway couriers. They are a disgrace to the transport industry of Ireland and should, for the sake of public health and safety, be shut down immediately. Package was supposed to be delivered yesterday 18th April according to the text I received from Fastway. I got a text at 2pm yesterday to say my order was delivered to a public house somewhere and I would have to go and collect it myself. Well it is now 11pm on the 19th and still no delivery. The order was coming from Freetv.ie and after contacting them, they are sending a replacement order with DPD. Just received a text from DPD to say it will be delivered tomorrow Saturday 20th. Five stars to Freetv.ie and DPD. NOTHING TO FASTWAY ROUGE TRADERS AND COWBOY DRIVER. James Clarke.”

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Posted 6 days ago

“I have read a good few of other people's comments so no need to add my tale of woe, all very similar experiences. Without any doubt or hesitation the absolute worst customer service I have ever come across. If I could give a minus star rating I would and it wouldn't be one either. Have you seen the trust pilot star rating? Only counts the ones above 4...... hmmmmmm.”

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Posted 1 week ago

“I only wish I could give no stars to Fastway cowboys. How a courier service can make purchasing on line sure a bad experience. I was waiting for my order, when I received a text from there driver informing me that my order was delivered to a public house somewhere, and I would have to go and collect it. My order was supposed to be delivered to my home. What a disgusting company. I will never purchase from another company that uses those cowboys. Also no way to contact them. DO NOT USE FASTWAY COURIERS.”

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Posted 1 week ago

“Well looks like they removed Google's review so I do here again. Suggestions for them change name from Fastway to Noway. Waiting my order two weeks nearly loading and unloading updates. Micky mouse company”

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Posted 1 week ago

“Parcel out for del. got email saying it had been delivered and signed for. No such luck. Driver with parcel had gone past my area 2 to 3 hours earlier. Forged my signiture, and kept parcel in van. This company is a joke, and should be investigated by the Companies Office. If you are purchasing on line, check which Courier company is doing delivery. If its Fastway, cancel order, and go some where else. Time to get this bunch of cowboys, off the roads for good.”

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Posted 1 week ago

“Order apparantly delivered, my signature was forged as a scribble by the courier. Called to Centra Cork two days in a row, they never recieved the order, nor do they sign any orders either as a code is required from the customer at collection. Have the couriers "proof" of delivery but would love to know what was actually done with my two parcel as they cannot be replaced and already overdue.”

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Posted 1 week ago

“AVOID AVOID AVOID. I will never again buy any product that use fastway to deliver aas a result of a terrible customer service I receved from Megan and her asian colleague that answered (057)8511511 @12.39 on the12th April 2024. Money is hard earned these days and when a customer is looking for guidance on how to locate her purchase that this company has recorded as delivered and signature obtained for same they do not require mean hateful comments from the transporting company. It is simply a disgrace . I will be avising my friend family and colleagues on same. Thoses girls should be ashamed of how they treated their fellow human being, DISGRACE. Thank god for reviews.”

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Posted 2 weeks ago

“6040324996531 Hi this is your driver from fastway courier due to unforseen circumstances we will be doing deliveries at X4 POLICE STATION @12h00. ‼️PLEASE KEEP TIME ‼️KINDLY BRING ALONG YOUR ID OR TRACKING NUMBER FOR IDENTIFICATION. THANKS I wont be able to go to Extension 4 police station. The parcel must be delivered at my door as per instructions from Shein. The driver, contacts 0698838532”

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Posted 2 weeks ago

“Awful service. They email to say they tried delivery but haven’t even been! Avoid.”

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Posted 2 weeks ago

“Fastway are the worst delivery company I've ever had to deal with. I was at home yesterday morning waiting for delivery I got a text to say that parcel has been delivered but it wasn't at my address,I contacted costumer service which no help parcel was delivered to someone else's house. This is not the first time I have had problems with delivery at Christmas someone else's parcel was thrown at the glass of my front door and when I called the driver back he had my daughter's package on the front seat beside him.Useless morans.”

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Posted 2 weeks ago

“Lied about delivering to my house and then said check neighbours I have cctv so now for a fact they never attempted delivery.”

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Posted 2 weeks ago

“Waiting on parcel since Wednesday, driver could not find my house even with eircode. Terrible response with live chat.”

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Posted 2 weeks ago

“The response from Fastways when my parcel didn't arrive and the tracking number is showing that it is at the Limerick sorting hub... this is actually pathetic: Hi I have investigated this shipment and it appears to have been misdirected within our Network and we haven't been able to locate. If you contact your supplier they will arrange next steps with you. Apologies for the inconvenience caused with the delay Let me know if I can assist with anything else”

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Posted 3 weeks ago

“I have never had a good experience with Fastway. I purchased good from Sports Direct and second time they said the delivered and they have not . The only company that can rob you in plain sight and not get arrested for it.”

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Posted 3 weeks ago

“Stay away from this cowboy company. I’ll explain how this company operates below. First, They lied twice about having attempted two times to deliver (email saying that delivery was attempted). I was at home all the days. The customer service is a total joke and has no useful information. The first alleged delivery was Tuesday. I eventually got it Saturday (the first actual attempt to deliver). I spent quite a while speaking with a very normal Fastway driver today. He explained how the company works. They are totally disorganised. The driver’s van gets loaded with an impossible number of packages and any the cannot deliver they designate as “attempted delivery” on their app, making it look as though the customer is at fault. This is not the driver’s fault. It is company policy. Apparently the company does NOT have an app. or equivalent, to optimise a route so the driver must find one at his/her own expense. And these apps. don’t do a good job. There are other sloppy, inefficient things that happen. I won’t bother listing them except this one. When the driver scans the Fastway barcode on the package, the eircose is NOT an assed to their simple app. They need a new App. and new management or ownership just for starters. Terrible company.”

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Posted 3 weeks ago

“1 of the worst Couriers company going ,lies after lies , 1. saying could not find my address, which they have ,and postal code and my phone number. 2 but they said they put ,a card in the post box , saying they could not deliver, got no card.how could they put a card in my post box, if they could not find my address. Unreal”

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Posted 4 weeks ago

“Fastway have to be not just the worst delivery company in the entire country,but possibly one of the worst businesses overall. They must have a full time team writing fake 5 star reviews on their behalf. Their service is so bad it's no wonder it's almost impossible to get in contact with them, I doubt they could hire enough customer service agents to cover the complaints about their abysmal service. Tracking is woeful. Packages are never delivered on time. They have a standard "attempted delivery" notification, you could be sitting on your doorstep waiting for them and it would still register as an attempted delivery. But that's when it suits them, miraculously the "left at safe location" notification shows up when they supposedly deliver packages behind plant pots, even though there are no plant pots to be seen and the doorbell cam shows nothing. I make a point with every online retailer to find out who the delivery company is and if I get feedback that it's Fastway I cancel my order. Unfortunately the odd one slips through the cracks and every single time there is an issue with delivery. AVOID THIS USELESS SHOWER AT ALL COSTS”

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Posted 4 weeks ago

Fastway Couriers Ireland is rated 1.1 based on 389 reviews