Fastway Couriers Ireland Reviews

Name: Fastway Couriers Ireland
Rating: 1.12

1.1 Rating 668 Reviews

3 %

of reviewers recommend Fastway Couriers Ireland

Company Reviews

Questions

Metrics

1.1

Based on 668 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

Visit Website

Write Your review

Tell us how Fastway Couriers Ireland made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Fastway Couriers Ireland 1 star review on 9th May 2025

Supreme Assets Recovery AT G Mail .com

Fastway Couriers Ireland 1 star review on 2nd January 2025

Fastway Is Shite.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give 0 stars, I would. An utter disgrace, every single time I have had packages delivered by this company. As a matter of fact, ‘delivered’ is not the right word to use because the couple of times I have managed to get items through them, has been after calls from rude drivers and me collecting from their depot. And those were the lucky times because the other times I haven’t even gotten the items. Disrespectful on the phone, arrogant, cocky, always coming mid morning Monday to Friday even after being told there’s no one home because we work… Last item was sent back without even a call or email about attempted delivery, stated my phone number had not been provided (when it had, in the original purchase and through their support button, no actual way to contact customer support because if you use the support button it takes a week for them to get back and that’s only with a generic email. I am fuming and the worst is all the times I’ve used, it hasn’t been my choice since it wasn’t stated when making purchases that Fastway would be the one delivering; had I known it was, I would have never made the purchases. DO NOT USE THIS COURIER!”

Helpful Report

Posted 1 day ago

“Worst courier not responsible for missing item”

Helpful Report

Posted 3 days ago

“No attempt to deliver or call, but constantly updating tracking history with: Courier Cannot Gain Access to Premises. Even if you are at home you will never now what they tried to deliver. Wrote via support button as it was suggested, asked to call before deliver, suggested estimate delivery time - no reply. Wrote several times via email too, via instagram, via facebook, still silent.”

Helpful Report

Posted 1 week ago

“Horrendous beyond belief. Fastway confirmed my small parcel was delivered and that I had signed for it and they had this proof. The CCTV showed this never happened and when I asked for this proof, they refused to provide it and blamed the company I bought it from!!! Amazing considering I was at work that day and did not sign anything. A delivery company that does not deliver and then blames me for their failure!!!!! Avoid, avoid, avoid - a pidgeon would be more reliable.”

Helpful Report

Posted 1 week ago

“Absolutely terrible! Avoid at all costs”

Helpful Report

Posted 1 week ago

“⭐ 1 Star (If I could give zero, I would) Absolutely disgraceful service from Fastway yet again. My parcel was loaded onto a van on the 3rd, sat there for an entire week with no delivery attempt, and was finally scanned again today, the 10th—only for me to get a notification claiming that I rejected the delivery. That’s a complete lie. I was home all day and no one even showed up. To make it worse, my parcel is now being sent back to the sender after one fake “attempt” that never happened. This isn’t a one-off mistake—it’s consistent incompetence and dishonesty. There’s no working phone number, no email that gets answered, and zero accountability anywhere in their system. Every time one of my deliveries ends up with Fastway, it’s a nightmare. They never deliver when they’re supposed to, and they make up excuses like “customer rejected delivery” to cover their failures. The only parcel they ever managed to deliver on time was thrown into a bin that was later collected and disposed of. Fastway causes nothing but stress, wasted time, and frustration. The fact that this company is still operating is beyond me. They are an embarrassment to the word “delivery.””

Helpful Report

Posted 2 weeks ago

“One of the worst courier I have ever come experienced. Could be the problem with delivery guys . Totally irresponsible. Won’t recommend ever even if they will accept free delivery.”

Helpful Report

Posted 2 weeks ago

“Left my package out in the rain instead of putting it in my letterbox.”

Fastway Couriers Ireland 1 star review on 3rd October 2025

Helpful Report

Posted 3 weeks ago

“Worst delivery service I've ever used. It took over 2 weeks for an order to be delivered. I sent emails trying to locate my delivery and got no response. I no longer never use any company that uses fastway for delivery as this is now the 4th delivery issue I've had with them”

Helpful Report

Posted 3 weeks ago

“My experience with ParcelConnect has been dreadful from start to finish. The website is barely usable: • I couldn’t create an account without errors. • Password resets never reached my inbox. • When I finally managed to sign up, the system rejected every address I entered with the vague message “Please use some other address.” • The order confirmation email linked to a non-existent tracking page (404 error). • Even on the real tracking page, my label ID wasn’t recognised. Customer support was no better. It took more than 48 hours to hear back, only after I chased through a Fastway rep. My parcel, due for collection the next day, wasn’t picked up at all. Two days later, support admitted, “ParcelConnect never passed this collection over to us.” They said it would be five days after the scheduled date before it could be collected. I had no confidence it would ever be delivered, so I booked a same-day service with Captain Courier instead. Within ten minutes my order was confirmed, the courier arrived in under an hour, and the parcel was delivered within two. Night and day compared to ParcelConnect. To make matters worse, when I requested a refund I was told that despite emailing support@parcelconnect, the person replying actually worked for Fastway, not ParcelConnect, and couldn’t help me. They directed me back to ParcelConnect—who have no other contact details listed. Finally, I was told my refund would take up to four weeks. You took my money instantly but expect me to wait a month for it back? Unacceptable. This has been the single worst delivery experience I’ve ever had: broken systems, poor communication, and no accountability. I would strongly advise others to avoid ParcelConnect and use a competitor instead.”

Helpful Report

Posted 1 month ago

“Awful Delivery Experience with Fastway I paid for day after delivery from this company for a parcel that was sent out from a location about 50k from my house. The representative/driver left a note on their tracking system to say that he called to the house at a certain time and tried to contact me by phone. These are lies as I was in the house all-day and there was no call logged from this person. I also could see from their system that this person was in my locale but had left for his base at the time he said he called to the house. It is now three days ago, I cannot even get a response from the company even though I emailed them many times.”

Helpful Report

Posted 1 month ago

“I have called your disgrace of a courier after he wrote me a text at 7 am in the morning, responding to him at 9 am without any response coming after that. He told me that he is able to deliver only early in the morning. I've told him that he is doing a paid service, not a favor to me, so he should deliver at any time after 9 am which is convenient for me. He started talking rude that I can reach out to the shop where I made my order or collect it at Little Island if I'm not happy, and then hang up, then he stopped picking up my calls. No email or phone on the website either. This is absolutely inappropriate behavior from a courier. He must face disciplinary action for such arrogance. I'm not able to adjust my life to some whimsy capricious courier with a Strong and Independent personality because it's more convenient FOR HIM to deliver packages at 7 am in the morning.”

Helpful Report

Posted 1 month ago

“Had to call down to the depot in Little island, County Cork. For a parcel that was delivered but not left at the door as no one was there to accept delivery. Ten days later and three visits later we have not received the parcel as they have lost the item. We have listened to excuses, lies,and no answers as to where our parcel is. Maybe they should be called. Slow way. Wait way. Lost way. Excuse way. No way delivery.”

Helpful Report

Posted 1 month ago

“I had an issue with fastway previously where a courier kept my parcel for themselves, but now they state that my latest delivery address was incorrect, never mind the fact that I picked 1 of their own drop off points and after 1 "failed delivery" with no contact or notification they've returned my delivery, can't contact them myself”

Helpful Report

Posted 1 month ago

“NO CONTACT INFO”

Helpful Report

Posted 1 month ago

“Fastway is absolutely terrible. It has been over a week and my parcel still hasn’t been delivered. Nobody answers the phone, and emails are completely ignored. The customer service is non-existent and the lack of communication is unacceptable. This is by far one of the worst delivery companies I have ever dealt with. I would never recommend Fastway to anyone.”

Helpful Report

Posted 1 month ago

“I was home all day waiting for my package, nobody called. Then I get an email at 11:30pm from the website I ordered from, because Fastway didn’t bother to ring or tell me, that they had called and nobody answered. No email, no phone call, no word, nothing. I was here all day with a reactive dog who definitely wouldn’t miss a stranger on the step, quiet all day. And even if I had somehow missed them, they didn’t leave it on the step or around the side or under my car or even toss it over my side gate. NOTHING. Not even a text. Their website says to call the number in my “Welcome Email”. I did not receive a welcome email. I now have to email support, locate the depot warehouse and contact them and just try to find anyone that can tell me what to do. A lot of hassle all because they didn’t even bother coming. I’ve heard horror stories from others about Fastway but I had never dealt with them before this… never had postal problems before this either.”

Helpful Report

Posted 2 months ago

“If giving Fastway zero stars for their service was an option that’s what I’d have picked. I knew they were poor at best based on previous deliveries with them but I recently ordered a product and paid for next day delivery. The next day came and I got an email from Fastway to say my purchase had been delivered when it most certainly had not been delivered. A brutal customer service system is all they have for trying to contact them with queries. No phone numbers work, just a form to fill in and no one gets back to your query. The seller managed to contact them and after a few days of trying to locate my parcel, it was noted as delivered by the driver but no signature included on the delivery and then they came back with a final response to say the parcel was ‘lost’. Pathetic company with a terrible delivery service.”

Helpful Report

Posted 2 months ago

“The worse courier ever. For 4 days in the row they updated their tracking status as Nobody home. Just waisted 4 days of my precious time because of this idiots”

Helpful Report

Posted 2 months ago

“Stay as far away from Fastway as you can. I ordered something online and unfortunatley, they used Fastway to deliver. I came from Wicklow on a Monday and on Friday it was still saying it was mis-sorted in the depot. I live 10 minutes from their depot but they don't allow customers to call and collect. I had to get on to the seller and ask them to chase it up. It was finally delivered 5 days after it reached Cork. This is the 4th package that has been mislaid/went missing with FW in the last few years, one was a laptop. If ordering online, ask the seller what courier they use first and if it's Fastway, run!!!”

Helpful Report

Posted 2 months ago

Fastway Couriers Ireland is rated 1.1 based on 668 reviews