Fastway Couriers Ireland Reviews

Name: Fastway Couriers Ireland
Rating: 1.13

1.1 Rating 394 Reviews

3 %

of reviewers recommend Fastway Couriers Ireland

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1.1

Based on 394 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Fastway Couriers Ireland 1 star review on 15th April 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service parcel seem to have to go to every depot before delivery”

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Posted 3 months ago

“Customer service is non existent. They failed to deliver two of my items which were expensive and have no contact number to query about missing items . When emailed they failed to respond it takes accountability or responsibility for their mistakes . Atrocious. I would never use them again as they have no policy or company values in place or to the customer.”

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Posted 3 months ago

“First of you can't ring them if you have a problem you have to e mail them,when I did it said someone would get back to me within 24 hours ,that was 3 days ago .They are as bad as people say they are , how are they still in business ??”

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Posted 3 months ago

“Terrible service. They always just leave your parcel outside your front door with any knock or door bell ring. I've had parcels stolen twice because they were just left outside the front door on a busy street.”

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Posted 3 months ago

“Terrible company. I get many packages from delivery services and there is always a problem with fastway. I now think less of any business that uses them as a courier and avoid businesses that do use them.”

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Posted 4 months ago

“Absolutely terrible service”

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Posted 4 months ago

“Worst delivery service I’ve ever used. Claimed my package had been signed for on a certain day and got in touch with them as it hadn’t been and four days later still not here and no response from them at all. Joke Update some fella Donal emailed back and said that their driver says I got it so therefore I should have it and that’s that sorted. What help was that like I still don’t have it I’ve checked everywhere these fellas Are completely useless at doing their job in the first place and no help at all fixing problems they caused. I wish nothing but the worst for them workers”

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Posted 4 months ago

“Useless impossible to communicate don’t deliver as outlined in tracking. Said no one in despite someone in all day long n two seperate days. purchase again from store that uses Fastway for delivery Only delivery didn’t get An Post DHL DPD provide an infinitely better service.”

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Posted 4 months ago

“Waiting 2 weeks and still no parcel. Tracker says it is misdirected. I was advised to drive to Portarlington to collect it. Seriously? Isnt that why i paid money so i wouldnt be doing that? .No phone call. I sourced a mobile number but the manager will not answer his .mobile. Customer Care is zero.”

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Posted 4 months ago

“I ordered a parcel from Feel Unique via Evri International on the 15 December 2023. I’ve been following up with Fastway who delivered the parcel and I saw yesterday that the package was delivered yesterday 20/12/2023 at 19:39:53 and was signed by a person named Esther. This parcel was NOT delivered to my address, I have been home all day yesterday and have been waiting for the parcel to be received and this is a Christmas gift that I’ve been waiting to arrive. I’m very annoyed that Fastway delivered this to the wrong house and let someone who I don’t even know sign for it. This is completely wrong and I will take legal action against Fastway if this isn’t handled immediately. I need to receive this item tomorrow. Fastway need to deal with the driver who caused this problem because I’m very angry. There’s an expensive gift in that parcel. A stranger has stolen my package and your company didn’t even verify that it’s the right person. Now Fastway is taking ages to respond and telling me the parcel is in a “safe location” when someone literally signed for my parcel yesterday and took it. They didn’t attempt to deliver to my house.”

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Posted 4 months ago

“I got an email to advise they could not deliver even though I was in the office. The phone number is for information only. I have emailed 4 times but no reply. I have paid nearly €50 for goods that I don’t have. I couldn’t access their tracking website today.”

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Posted 4 months ago

“Same as other they don’t deserve a star asked for parcel be delivered to my job a hospital open 24/7 they said customer failed or refused to take parcel I was on main door reception all day. Haven’t had to deal with these clowns in couple of years where the delivery process went on for over 3 weeks of their lies about delivery when my home is cctv and I could prove they did not deliver got onto company I purchased and cancelled these were Xmas gifts this delivery company are so bad I believe they keep half of the packages and pretend they delivered they must be just sitting sleeping in vans pretending to deliver”

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Posted 4 months ago

“If it was possible , Id give these guys 0 stars! How they can call themselves a courier company is beyond me. We try actively avoid companies that uses these clowns, but unfortunately Oxendales uses these cowboys. They managed to "loose " our parcel twice and makes you wonder as it was quite high in value. First time around they told us parcel left outside the door, lies as I was home all day , because thought foolishly that maybe I get the delivery on the date promised . When told this, they quickly changed their story advising , that it was left on the pack door. That is quite interesting, as no backdoor where parcel could be left. Oxendales gave refund and foolishly agreed to place order again. Only this time they have " mis sort " the parcel twice .. Customer service is non existent , sent them an email and got response "it will be delivered the next working day" this was days ago. These guys really aren't worth the hassle and headache they cause you. AVOID”

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Posted 4 months ago

“I would give this company 0 stars if possible as they do not even deserve 1. Worst experiences lately with them. First off I have a delivery recently and the driver was one of the rudest people I have ever spoken to. Aggressive tone and since then I have ordered off asos and if I knew it was fast way I wouldn’t have ordered but this time I got a message saying there was an attempt at delivering my package and tried ringing my phone which was a lie as I was at home all day and also my apartment has a bell to ring when emailed enquiring I got no response until I sent 3 separate emailed and response was that it was returned to retailer so they returned my item with no attempt of delivery right before Christmas. If ordering something and Fastway are the courier I would strongly advise you not to as their is ALWAYS an issue and their customer service are absolutely no help so that is out of the question. Worst ever!! No idea how they still are allowed to deliver.”

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Posted 4 months ago

“Absolutely terrible, sat in the house waiting and they said couldn’t deliver”

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Posted 4 months ago

“If I could give minus stars I would!!! Unbelievably bad service. Consistently deliver my parcels to a local service station without any notification. Just happen to drop in to get fuel to be told “there’s a parcel here for you for the last week or so”. I have given negative reviews previously and even the response to the review is a stock answer probably provided by a chatbot, that says it all, couldn’t even be bothered to actually look at the complaint. I’ve paid a delivery charge to have goods delivered to my home address, not so I can go and collect it myself from some random location.”

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Posted 4 months ago

“Rubbish customer service. They don’t give a Fiddle-Dee-Dee about my lost package.”

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Posted 4 months ago

“WORST company ever! Avoid at all costs!!!! Firstly, this is the only bad review I've ever written. Any service can have a bad day but this crowd take the biscuit! They are reckless , rude and the driver thinks he is above having to drop to goods to the door on the address supplied. I have put up with shoddy service from Fastway for some time because I loved ordering from Asos and LookFantastic. .Today was the last straw. I got an email saying that the driver had unsuccessfully "attempted" to deliver my parcel. This is a lie. The delivery address was my workplace and there is always someone at the front desk. The driver did this out of spite because I asked him to drop it to the correct address and not the business downstairs. He told me he would do as much and he was true to his word. I will not use any company that continue to use Fastway as their courier.”

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Posted 4 months ago

“Farcical avoid at all cost why any company would use this so called delivery service is beyond me !!!!!!! email said left packet at the front door in the middle of a housing estate dozens of people walking by every hour and yes got home no packet Farcical !!!!”

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Posted 4 months ago

“Email said delivery of new cooker taking place today between 9am and 5 pm so had old cooker disconnected and stayed in all day ( missing prayer service and afternoon bowls plus no dog walking). Now 6pm no cooker, no way to make hot meal and no message from Fastway.”

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Posted 4 months ago

Fastway Couriers Ireland is rated 1.1 based on 394 reviews