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Fastway Couriers Ireland Reviews

1.1 Rating 404 Reviews

3 %

of reviewers recommend Fastway Couriers Ireland

Company Reviews

1.1

Based on 404 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Fastway Couriers Ireland 1 star review on 14th May 2024

Fastway Couriers Ireland 1 star review on 15th April 2024

Fastway Couriers Ireland 1 star review on 15th March 2024

Fastway Couriers Ireland 1 star review on 13th March 2024

Fastway Couriers Ireland 1 star review on 25th November 2023

Fastway Couriers Ireland 1 star review on 9th November 2023

Fastway Couriers Ireland 1 star review on 24th October 2023

17

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Same as other they don’t deserve a star asked for parcel be delivered to my job a hospital open 24/7 they said customer failed or refused to take parcel I was on main door reception all day. Haven’t had to deal with these clowns in couple of years where the delivery process went on for over 3 weeks of their lies about delivery when my home is cctv and I could prove they did not deliver got onto company I purchased and cancelled these were Xmas gifts this delivery company are so bad I believe they keep half of the packages and pretend they delivered they must be just sitting sleeping in vans pretending to deliver”

Posted 4 months ago

“If it was possible , Id give these guys 0 stars! How they can call themselves a courier company is beyond me. We try actively avoid companies that uses these clowns, but unfortunately Oxendales uses these cowboys. They managed to "loose " our parcel twice and makes you wonder as it was quite high in value. First time around they told us parcel left outside the door, lies as I was home all day , because thought foolishly that maybe I get the delivery on the date promised . When told this, they quickly changed their story advising , that it was left on the pack door. That is quite interesting, as no backdoor where parcel could be left. Oxendales gave refund and foolishly agreed to place order again. Only this time they have " mis sort " the parcel twice .. Customer service is non existent , sent them an email and got response "it will be delivered the next working day" this was days ago. These guys really aren't worth the hassle and headache they cause you. AVOID”

Posted 4 months ago

“I would give this company 0 stars if possible as they do not even deserve 1. Worst experiences lately with them. First off I have a delivery recently and the driver was one of the rudest people I have ever spoken to. Aggressive tone and since then I have ordered off asos and if I knew it was fast way I wouldn’t have ordered but this time I got a message saying there was an attempt at delivering my package and tried ringing my phone which was a lie as I was at home all day and also my apartment has a bell to ring when emailed enquiring I got no response until I sent 3 separate emailed and response was that it was returned to retailer so they returned my item with no attempt of delivery right before Christmas. If ordering something and Fastway are the courier I would strongly advise you not to as their is ALWAYS an issue and their customer service are absolutely no help so that is out of the question. Worst ever!! No idea how they still are allowed to deliver.”

Posted 4 months ago

“Absolutely terrible, sat in the house waiting and they said couldn’t deliver”

Posted 5 months ago

“If I could give minus stars I would!!! Unbelievably bad service. Consistently deliver my parcels to a local service station without any notification. Just happen to drop in to get fuel to be told “there’s a parcel here for you for the last week or so”. I have given negative reviews previously and even the response to the review is a stock answer probably provided by a chatbot, that says it all, couldn’t even be bothered to actually look at the complaint. I’ve paid a delivery charge to have goods delivered to my home address, not so I can go and collect it myself from some random location.”

Posted 5 months ago

“Rubbish customer service. They don’t give a Fiddle-Dee-Dee about my lost package.”

Posted 5 months ago

“WORST company ever! Avoid at all costs!!!! Firstly, this is the only bad review I've ever written. Any service can have a bad day but this crowd take the biscuit! They are reckless , rude and the driver thinks he is above having to drop to goods to the door on the address supplied. I have put up with shoddy service from Fastway for some time because I loved ordering from Asos and LookFantastic. .Today was the last straw. I got an email saying that the driver had unsuccessfully "attempted" to deliver my parcel. This is a lie. The delivery address was my workplace and there is always someone at the front desk. The driver did this out of spite because I asked him to drop it to the correct address and not the business downstairs. He told me he would do as much and he was true to his word. I will not use any company that continue to use Fastway as their courier.”

Posted 5 months ago

“Farcical avoid at all cost why any company would use this so called delivery service is beyond me !!!!!!! email said left packet at the front door in the middle of a housing estate dozens of people walking by every hour and yes got home no packet Farcical !!!!”

Posted 5 months ago

“Email said delivery of new cooker taking place today between 9am and 5 pm so had old cooker disconnected and stayed in all day ( missing prayer service and afternoon bowls plus no dog walking). Now 6pm no cooker, no way to make hot meal and no message from Fastway.”

Posted 5 months ago

“THE worst delivery 'service' company I have ever had the displeasure of not receiving my online order from. Incredible crass behaviour from delivery drivers who rang to say he'll deliver the order soon then disappeared. ALL companies should avoid ever engaging with this company as a choice for their stock items to be delivered to customers. No customer service email or phone to contact. This should be your first clue on lack of any customer service actual service. AVOID!”

Posted 5 months ago

“Just use ANY other courier.”

Posted 5 months ago

“This company is a complete joke. I have had numerous issues with them up and down and all they do is end up ignoring your issue. This time they came to my house out in the countryside at 03.30hrs. The middle of the night and woke everyone up, left the package outside in the rain and drove off. This company should be shutdown. Completely incompetent. On the verge of being a scam company as far as I can see at this stage with the service I've gotten over the years. Thanks Fastway....”

Posted 5 months ago

“If I could give a minus 10 I would, saying package was delivered but never got it, basically stealing people's Xmas presents, no way of contacting them, should be forced to shut down fit for fraud”

Posted 5 months ago

“If this could be 0 stars it would be. I have never seen a company care so little about it's performance and customers before. Delivered to the wrong address despite eircode being available. They do not respond to emails, which is the only method of contact since they've shut their phone lines. Online customer service just cuts the chat saying when I ask questions . Will be ensuring I do not buy from any company who use their services again as it is too difficult to resolve any problems with them.”

Posted 5 months ago

“Delivered to wrong house. Don't use Eircodes. Don't reply to customer emails. Don't ring bell or get signatures. All round terrible service.”

Posted 5 months ago

“Package's almost always are apparently delivered with "authority to leave " but there is . no Package!?!! Has been left outside neighbours ( in the rain..) , outside a pub that was closed at the time and has been thrown beside peer in a puddle of water! Honestly don't know how they're still in business!!!???? If the are any businesses out there reading this know I will NOT be buying anything from you if you are using these cowboys for delivery!!!!”

Posted 5 months ago

“Parcel never delivered to my address only got the parcel when I called for fuel at a service station 10 miles from my address 11 days later. If you can’t find the address at least take parcel back to depot and contact the customer.”

Posted 5 months ago

“Absolute scam company. Says delivered and signed and a forged signature with my initials!!!!! Never got the parcel!!!!!!!!!!”

Posted 5 months ago

“I chose to have the package delivered to a pickup point rather than to my home as I was out that day. I got an SMS to say it was delivered on Friday morning and I went to collect it on Friday night. The staff in the shop would not give it to me without a PIN from Fastway but I was told it could take up to a week to get the PIN to collect the parcel, even though I could see the parcel there on the counter, addressed to me. Eventually the guy in the shop gave me the parcel after he photographed my ID. The following Tuesday afternoon, after e-mails to Fastway, I finally got the PIN to allow me to collect my delivery.”

Posted 5 months ago

“My package was delivered to the wrong house. My neighbour 3 houses up received package at the time he was away so didn’t get it until he returned home 3 days later. The company I ordered from said package was delivered and signed for which never happened who signed for it who knows.”

Posted 5 months ago

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Fastway Couriers Ireland is rated 1.1 based on 404 reviews