“The worse courier ever. For 4 days in the row they updated their tracking status as Nobody home. Just waisted 4 days of my precious time because of this idiots”
“Stay as far away from Fastway as you can. I ordered something online and unfortunatley, they used Fastway to deliver. I came from Wicklow on a Monday and on Friday it was still saying it was mis-sorted in the depot. I live 10 minutes from their depot but they don't allow customers to call and collect. I had to get on to the seller and ask them to chase it up. It was finally delivered 5 days after it reached Cork. This is the 4th package that has been mislaid/went missing with FW in the last few years, one was a laptop. If ordering online, ask the seller what courier they use first and if it's Fastway, run!!!”
“Would give -5 stars if i could,ordered package last weekend,3 days in a row now it's "scheduled for evening delivery" unfortunately I bought from a company that deals with fastway,not the first time I've been unfortunate enough to have the fastway experience.good god they are incompetent.between throwing packages on the edge of the road barely inside the driveway to claiming the package was delivered when it clearly was not to losing said package altogether. They are the absolute worst.i have informed the company i bought from that I will not be buying there again if they continue to use fastway.my friends and family are the same. Give it up fastway,ye are awful.
NOBODY SHOULD USE THIS COMPANY EVER !!!!!”
“My parcel is sitting in fastway warehouse for 16 days.
It seems the reason you cannot contact Fastway customer service is that they have switched it off due to being swamped with complaints. LY0005474241”
“Horrendous company incompetent staff and useless customer service,how anybody uses this company is mind boggling,an important package I was waiting on has been in the Dublin depot for over two weeks,no contact phone number just a useless email that has no follow up,terrible experience”
“The fact that they can't even provide the service that they advertise to do is incomprehensible.
The worst customer and courier service I have ever experienced.
Companies should be forced to advertise who they use as a courier prior to payment so I can avoid”
“Honestly one of the worst delivery experiences I’ve had. My parcel was marked “out for delivery” over a week ago, and I only just received an email saying they’re “short on drivers” — with no delivery date in sight.
The parcel’s been sitting in a depot doing absolutely nothing, and there’s no attempt to resolve the situation or offer alternatives. Communication is minimal, and when they do reply, it’s vague and unhelpful.
This is unacceptable for any courier service, let alone one trusted by major retailers. If you value your time (and your sanity), avoid Fastway at all costs.”
“Fastway lie about their delivery timeframe. I paid for express delivery(1-2 working days) however it has taken 5+ working days to even get word of my package. I tried contacting customer service but they are utterly useless. Emailed at 10AM and told my query would be dealt with ASAP however it was 3 days until I received a response. My parcel didn’t come in time and I am highly disappointed and dissatisfied with the service and care they offer for their customers.”
“Ordered items on Tuesday 9th July, received email on Wednesday 10th that the package has been handed to courier. The tracking number still has no information on it one week later. I have contacted Fastway and the seller twice querying this. I have yet to receive a response which is quite frustrating, on reading reviews this seems to be a regular occurrence. I think companies need to review this courier partnership.”
“The worst delivery service, not the first time when driver drops the parcel in front of the house not even bothering to ring the bell to let the customer know that parcel dropped , no phone call, nothing, parcel outside for everyone's view. After receiving an email that delivered an hour after, went outside to check if there. Disgrace”
“Still waiting on two deliveries, both said nobody at home when my wife was at home both days, I've emailed 4 times with no reply,live chat completely useless, I've given up, awful company”
“Parcel never delivered and they marked it as delivered to my door. There was no attempt to deliver, I was actually waiting for the parcel, no note, no attempt to call no nothing. This happened on Friday evening when I can't even contact their customer support. They are the worst delivery company in Ireland. I always had a problem with each parcel delivered by them.”
“This company is completely incompetent!! Every time that I have something to be delivered by this company I know that I'm going to have some problem. They never deliver anything on time. The updating about the status is always a lie! I hardly do not recommend this company!”
“Worst Courier Service in Ireland. Delivery Status reads left at front door of house. Checked 2 hours later no delivery at front door, I had left Note on front door with phone number to call for delivery instruction, this was ignored by courier.”
“My parcel never arrived!
The courier lied he/she made no attempt to deliver the parcel. I was in fact at home waiting on such parcel and no attempt to contact me by phone was made nor was there a note left to say they attempted to deliver my parcel.
Why was it not left in a safe place like previously?
Because the courier couldn't be bothered to deliver my parcel on a Friday evening.
This is unacceptable, I do not know when I'm going to receive my parcel or if I even will receive it. It's probably lost now!
The fact that I can't even contact customer service now because you are closed and I have to wait till Monday and I probably won't even get a reply.”
