My experience with ParcelConnect has been dreadful from start to finish. The website is barely usable: • I couldn’t create an account without errors. • Password resets never reached my inbox. • When I finally managed to sign up, the system rejected every address I entered with the vague message “Please use some other address.” • The order confirmation email linked to a non-existent tracking page (404 error). • Even on the real tracking page, my label ID wasn’t recognised. Customer support was no better. It took more than 48 hours to hear back, only after I chased through a Fastway rep. My parcel, due for collection the next day, wasn’t picked up at all. Two days later, support admitted, “ParcelConnect never passed this collection over to us.” They said it would be five days after the scheduled date before it could be collected. I had no confidence it would ever be delivered, so I booked a same-day service with Captain Courier instead. Within ten minutes my order was confirmed, the courier arrived in under an hour, and the parcel was delivered within two. Night and day compared to ParcelConnect. To make matters worse, when I requested a refund I was told that despite emailing support@parcelconnect, the person replying actually worked for Fastway, not ParcelConnect, and couldn’t help me. They directed me back to ParcelConnect—who have no other contact details listed. Finally, I was told my refund would take up to four weeks. You took my money instantly but expect me to wait a month for it back? Unacceptable. This has been the single worst delivery experience I’ve ever had: broken systems, poor communication, and no accountability. I would strongly advise others to avoid ParcelConnect and use a competitor instead.