Fastway Couriers Ireland Reviews

Name: Fastway Couriers Ireland
Rating: 1.14

1.1 Rating 395 Reviews

3 %

of reviewers recommend Fastway Couriers Ireland

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1.1

Based on 395 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Fastway Couriers Ireland 1 star review on 15th April 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute joke of a delivery service. Been waiting 25+ days since it arrived in Ireland. Sent 2 emails and have gotten no replies. AVOID AT ALL COSTS AND AVOID THE COMPANIES THAT USE THIS COURIER.”

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Posted 2 months ago

“They have had my parcel for almost a month now (according to the vendors) and absolutely no communication as to where it is and when it will get to me. Their tracking system and their customer service is also non existent. I will avoid in future, and also avoid companies that use them. They will soon wake up when they lose money.”

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Posted 3 months ago

“This company is a joke. Received an email to say the parcel was delivered but it was not. It's been 10 days and their only response to my email is to tell me it has been delivered. There is no customer care phone line and their support chat only operates for a couple of hours a day with huge wait times. They could not be less helpful if they tried.”

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Posted 3 months ago

“A truly shockingly terrible company. A really terrible company. I shudder anytime I now see this crowd as the couriers for any order I make, to the point I know contact the seller, and won't make a purchase if they use Fastway. Guaranteed to be a few days, if not weeks late, and that's if you recieve the item at all. I see they're getting 5 stars on Trustpilot, which can only be explained that they are paying for the votes.”

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Posted 3 months ago

“"This company is absolutely the worst; they deserve zero stars. I spent four days waiting at home for my parcel, only for it to never arrive. When I contacted customer service, they explained that they couldn't access the building. There was no phone call, and no one even rang the bell."”

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Posted 3 months ago

“This company should be shut down,& if not they should be investigated & there drivers should be given a drug test”

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Posted 3 months ago

“I figured they could not get any worse and yet they proved me wrong, again. Hopeless does not describe this company. Worse still they have gotten worse over time. You used to be able to contact them, by phone, no it is online, takes forever and useless.”

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Posted 3 months ago

“Terrible service, totally incompetent. Customer service practically non-existent. Save yourself the headache and use a different courier.”

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Posted 3 months ago

“The worst company, never delivered on time, Customer service doesn’t exist.”

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Posted 3 months ago

“every thing, no tracking service no communication what so ever how suppliers keep using this service is beyond me , if im buying anything on line again and they use this sevice , i wont purchase the item , joe”

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Posted 3 months ago

“Absolute joke of a company, a week later and still don't have my parcel”

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Posted 3 months ago

“Avoid at all cost this company should not be trading.One of my suppliers use them always problems.We are 16 miles from Galway and their next day delivery could take 3 to 4 and on one occasion a week for delivery.Cannot contact by phone wonder why and tracker totally unreliable.Looks bad for any company using Fastway OR SLOWWAY.”

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Posted 3 months ago

“Don’t touch this company dreadful service No contact number Franchise business model all you need is a white van and they will stick a Fastway logo on the side Job done!!!”

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Posted 3 months ago

“The worst courier in ireland with drivers that can't read and lie parcel keep getting missing end up in my neighbours garden what is wrong with this company”

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Posted 3 months ago

“The company state my order was delivered but I never received anything. I was at home that day they claim the item was delivered, but not even heard the bell. I thought someone could have taken my order for the building reception, but reading the reviews from other I am under the impression fastway may have messed this up. I only hope that I can get my order refunded from the shop I go the items.. :/”

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Posted 3 months ago

“there is NO way to contact this company. There tracking services is not accurate and useless. IT says my parcel is in the Hub and will be out in 1-2 days but after 3 days still no sign of parcel or change in tracking info. and zero way of contacting this company. and I mean Zero. NO phone number available and they do not answer the contact form on their website. NEVER USE FASTWAY OR ANY COMPANY THAT USES THEM would be my advice.”

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Posted 3 months ago

“Fastway genuinely is the worst of the worst, giving them 1 star is a star too much. Anytime I order online and get confirmation it's going to be delivered with fastway my heart sinks as I know this could drag on for a week or even 2. No phone number to contact them, emails can take days to get a response. Wish they'd pack it in or suppliers would pay an extra euro or 2 and send with a legit courier.”

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Posted 3 months ago

“If I could give zero stars I would. Poor customer service. Have lost orders, delivered to incorrect addresses, said they tried to deliver when I was at home all day and most recently using customs clearance as an excuse even though orders placed and fulfilled through other courier services have delivered without issue and the orders were coming from the same international location, similar type product and value so therefore would have gone through the same customs clearance process. If I didn't have such poor experiences with them in the past I might believe the customs issue isn't on their side. Won't be ordering from the supplier again solely due to the fact that Fastway are their courier.”

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Posted 3 months ago

“Fastway have failed to deliver packages to my address three times. The first two times they went to another house in my estate with the same number and I was able to collect them. The last time was before Christmas. I was at home all day and waiting on my delivery when I got an email from Fastway to say my package had been delivered and I had given instruction to leave it without a signature. I never gave that instruction. My package was not outside so I went to all of my neighbours and any house that it could have been delivered to mistakenly. It was not delivered to anyone in my estate. After four weeks of being in contact with Fastway customer service, they have now told me that they have spoken with the driver and he said it was delivered to the correct address. They have not provided me with proof of this. I have heard the same issues from many people here in Waterford. My sister in Dublin has had similar issues with Fastway. They are without doubt the worst delivery company in Ireland.”

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Posted 3 months ago

“Zero and bad service i don’t know why the suppliers still using this poor service company. the parcel is missing and cannot get to customer support, waiting 1 hour for live chat and the window chat disappears before starting the chat. emailing customer care replied your item was delivered.”

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Posted 3 months ago

Fastway Couriers Ireland is rated 1.1 based on 395 reviews