“Absolutely shocking company daughters Xmas gift gone and didn't giveca jot justvtold sort lost u deal with it that was it should be banned from trading as couriers”
“The worst courier company. They call twice and hang up. They were supposed to deliver my package about 5 times, they never deliver, I always had to go to the warehouse to get the package and once it was sent back. Every time I order something, I just pray that it doesn't go through fastway.”
“Auwful company very bad, got a email 3 days ago saying package delivered nothing no way of contacting them no one answering emails this was for xmas for the kids I'm devastated very poor service actually no service at all.”
“Just shocking. Just leave parcels at front door so visible to public, don't knock on door. Even when I'm there!
Parcels regularly delivered with "authority to leave" despite signature being required and never speaking with me.
Parcels also delivered and signed for by someone by a name not at all local to me.
How companies use Fastway for their delivery is beyond me”
“I DONT KNOW HOW THIS COMPANY IS STILL EVEN HERE. THE SERVICE IS BEYOND BAD. I NEVER ENCOUNTERED THIS BAD SERVICE. RECEIVED 4 EMAILS MENTIONING THAT THE DELIVERY WILL BE TODAY. WELL AS EXPECTED IT NEVER CAME. CONTACTED THE CUSTOMER SERVICE, IT IS EVEN USELESS. NOBODY REPLIED MY EMAIL.”
“Came home to find that parcel had been left on the ground outside our gate where it so easily could’ve been stolen. Placement of the parcel would suggest that driver just opened the door, threw it out of the van, and drove off.
All other Fastway drivers have placed parcels inside our gate and out of view so I’m genuinely shocked that this has happened, especially so close to Christmas when the majority of parcels delivered are valuable Christmas presents for people. Driver would want to have a little more cop on and respect for others.”
“Was waiting for a delivery from Waterford for 13 days & then I get an email from Fastway to say that they delivered it & a signature was obtained. Well I was in all day & no delivery came to my door. I emailed them & they said they'd be in touch & I'm still waiting. They're not very professional & usually when they deliver items, they throw it over the wall & can't be bothered even coming into the garden & ringing the doorbell. Thankfully I haven't bought anything in the past that is fragile & can be broken.”
“Was supposed to have a delivery today got massage this morning to say parcel would be delivered today waited in all day and nothing then get massage at 8.10 this evening say attempted delivery was made a pack of lies and this is not the first time this has happened absolutely disgraceful not happy”
“The worst of the worst, I have a parcel box beside my door. A huge box with parcel box written on the top so they will be out of sight and dry. Fastway don't knock and just leave parcels out at my gate for the world to see, up on my windows even when it's pouring rain and I've ordered electronics and still the same with this crowd.
All the other courier companies try knock and then can also read so they put them in the box that says parcel box on it. It's fairly straight forward. Don't know why companies choose this crowd, I hate to see that it's being delivered by Fastway.”
“The fastway starts to mess with people's orders. One month and I am still waiting for my package, If there were zero stars I would put that instead of one.”
“It would be difficult to know where to start in terms of just how poor this company is. Abusive driver, no way to adequately communicate with company with a complaint, messages re delivery sent after delivery completed so u can't actually rearrange delivery to another safe place.”
“Fastway never fail to disappoint. They have 'lost' deliveries from both reputable and not so well known companies. I have had a lot of grief with them and had big disappointments for birthday and now Christmas. I will never order from a company that uses Fastway again. No wonder you can't call them by phone, they must be inundated with complaints.”
“Was tracking parcel that i purchesed fastway was the courier i got a notification that the parcel was delivered 12 hours before the time stamp on the notification allways the same with fastway not a very reliable service”
“Parcel was supposedly delivered on the 4th, apparently signed for, it was not delivered to me. They then retrieved it and say they delivered it to me on the 7th having obtained a signature, again not me. It was Saturday the day after the big storm, we were home with no electric, no sign of a parcel anywhere. Fastways have been a nightmare all year, the same thing happened a few months ago, also we had one parcel thrown over the fence into the hedge. We also had a delivery of two parcel for some one else, the nightmare of getting them picked up by Fastway. They did eventually pick them up. They do not give a damn for any one, not their customers or the people they are delivering to. As with others I will now not be ordering from any company that uses Fastway.”
