I'm very disappointed with the Fastway service. I had to reorder a gift because it was not delivered. The second time it was not delivered either. I was not notified either time; I had to keep checking the tracking via the supplier's email. I needed to contact Fastway both times. It was very hard to get in touch. You cannot phone anyone. I filled in a form and had to wait more than 48 hours for a reply both times. Fastway needed more information the second time it was delivered, but they never notified me - I only found out through checking the tracking via the supplier. They seemed to try to deliver something to a post office at 7.20am. They updated the address, but there was no name, so the post office were very confused. I thankfully had rang ahead to say I was expecting something and waiting for a book. However, Ashling helped me via email recently and it eventually got sorted. It took 7 weeks to receive my package after it was shipped. I don't like complaining and have never given a low star review before. But this is not the first (or second) time I've had difficulty with Fastway. I didn't comment those times, but this time I had to. Please, please help us by improving your service.