If it was possible , Id give these guys 0 stars! How they can call themselves a courier company is beyond me. We try actively avoid companies that uses these clowns, but unfortunately Oxendales uses these cowboys. They managed to "loose " our parcel twice and makes you wonder as it was quite high in value. First time around they told us parcel left outside the door, lies as I was home all day , because thought foolishly that maybe I get the delivery on the date promised . When told this, they quickly changed their story advising , that it was left on the pack door. That is quite interesting, as no backdoor where parcel could be left. Oxendales gave refund and foolishly agreed to place order again. Only this time they have " mis sort " the parcel twice .. Customer service is non existent , sent them an email and got response "it will be delivered the next working day" this was days ago. These guys really aren't worth the hassle and headache they cause you. AVOID