I ordered some books that were given to Fastway to deliver. I was given a date and stayed at home for a day waiting for the delivery. No one came to my home with my package. Received a message that said that they couldn’t contact me as they did not have the correct phone number. I replied with my number and heard nothing. No missed calls, no messages, nothing. Next day I received a message that said they had an incorrect address for me and could not deliver the package. I checked the information I supplied to the company I purchased the item from, and all the information was correct. I then gave them the correct address. No package was delivered. The next day I looked for a phone number to contact them on and couldn’t find one. I then messaged them to say that I would collect the parcel from the depot and when. I received no reply. Drove to the depot that apparently covered the South East. It looked dirty, empty with only a few packages. My parcel wasn’t there. I asked if they could ring the Kilkenny depot which apparently covered my area, which they did. They had the package and I drove quite a distance to collect it. Arrived to Kilkenny to find a mature woman waiting in her car. The depot door was locked, she had rung the bell 6 times and no one had come to answer it. I banged loudly on all the doors to the depot and rang the bell. Eventually someone came to the door and I collected my package and the lady went to get hers. When I came out of the depot, I was amazed to see an email saying that my parcel had been delivered to a secure place. I also received another email saying the package would be delivered to my home. Both emails were sent while I was actually picking up my package and was in the depot! Terrible service, well no service actually. I will always check who the courier company is before I buy online. I won’t buy if they use Fastway. They deserve 0 stars! I am going to contact the CCPC to complain about this company. Here is a link in case anyone else wants to contact them. I shall give them a link to this website. https://www.ccpc.ie/consumers/how-to-complain/