Absolutely appalling service. Received an email from their 'team' saying that they had attempted delivery but were unsuccessful. However, there were people in the house and did not hear a knock on the door or the doorbell ring. Phoned their phone number only to be told they do not speak to receivers of packages over the phone and that I would need to use their customer support chat on the website. I further requested an explanation and was told that the parcel would be delivered in the next 24-48hours with no actual explanation or answers to the questions I asked. This is not the first time I have had such an experience with this courier personally or in work. My advise to anybody on here is to NOT use Fastway.