Been with FastWebHost for many years now with a average experience with them. A few problems down the line but what can you expect for cheap shared hosting. However I've recently requested for my service to be cancelled and refunded to which they have begun to ignore me and not email me back, they're quick to want your money but not to give it you back. They're violating their own terms as I'm entitled to a partial refund for the service I want cancelled. I keep getting told "You'll get a response today" with nothing materialising. I'll be taking this up with my bank now which is a last resort. Because of this experience I'd highly advise against going with such a company that does not follow their own terms.