I've been using Fat llama since May, 2019. Two of my friends recommended me this. I then started recoommended to friends to use it. one of my friends came up with loads of negative feedback about fat llama and advised me not to use it as this is not reliable platform to lend someone your expensive equipment in case borrower refuse to return, fat llama will not take responsibility. He even said, its a dodgy company they just make commission but do not take responsibility of lenders expensive equipment. I immediatly emailed to fat llama and they replied me and posted links to read terms ans conditions and policies of rental. Well, I kept on renting my equipment. In August, one borrower who rented my camera and lens did not return couple of accessories (battery, data cable and lens cap). I communcated and managed to retrieve battery and data cable but he failed to return lens cap. I waited couple of days for his reply when he stopped responding I reported him to Fat llama. After sending a duly filled fat llama form I received an email from Resolution Manager, Samiya Mosdiq where she said Fat llama can not take any action apparently I have reported late, needed to be report within 24 hours of missing item. I explained them that borrower was communicating with me and there was no need to report him unnecesarliy. Reporting borrower means no business with borrower in future because borrower gonna remember you and will not rent in future. But she came up with same excuse of company's policy and even declined to look into case because I reported it late and she told me that Im not priority for fat llama as there is high volume of cases already in que. During my communcation with resolution manager, I received an email from Product Manager, Ziv Reichert askkng me to book a slot to talk on telephone about my recent rental experience and in returm as thanks I would get £25. I thought, it sounds great, its ok, if they do not accept my claim of £21.99. I never received a call from product manager I got very annoyed I dropped an email: info@fatllma.com and right after that i received a reply from resolution manager but her reply was same i.e. NO. I got another email from customer service team member, Zayne, apologising me about situation and informed me that Product Manager is away for holidays its better to book another slot once he comes back. it means clients/ customers are not important for fat llama. Seriously ? I booked slot and they were not even bother to update me. I was more surprised when I got another email from Georgio telling me not to disrespect fat llama team members when I post reviews online. Email from Georgio: "I am very sorry to hear that Khurram. But please do keep in mind when making your review if you mention names these are real people so please do be respectful. We have many cases our resolutions team deal with everyday, they follow a tried and tested process to come to a fair result for both sides." So they care about care about their employees but they do not care about their clients. I'm thinking, they have treated me pretty unfair on a claim of £21.99 what if claim was of big value. My reviews are not going resolve my case. However, I think, its good to share my experince with fat llama which is not great so far.