This product really works. My pain level during the day isn't too noticeable, but when I go to bed it seems to intensify in a knee and hip joint to the point where I am unable to fall asleep. I can usually get almost complete relief within 15 minutes of application. I have been using this Pain Relief Rub for about 4 years. I DO have a first time complaint not related to the value of the product. I usually call and order, but I was required on December 3, 2020 to place my two orders (six containers) on line. My credit card account was charged that day for $59.08 and I'm writing this review Christmas eve, 21 days later, and I still haven't received my order.