FDG installed a Vaillant AroTHERM Split 12 kW ASHP system in August 2020. On New Year's Eve, the system failed and Vaillant were unable to send out an engineer until 4 Jan. Steve from FDG came out at 1700 on New Year's Eve and, between Steve and Jon [via mobile phone], they managed to find the culprit box that had failed, replaced it [Steve by chance had a replacement in his van], restored our heating and thereby avoided 3 very cold days over New Year that we would otherwise have faced. This is customer support at its VERY HIGHEST LEVEL. Brilliant!
4 years ago
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