Name: FDG Group Limited
Address: 3 Foxhill Road, Nottingham
Rating: 3.95

“I paid my deposit of £3,701 over 5 months ago now .I did not get an installation date . So I asked for my money back . And the spineless boss of FDG GROUP LTD has refused to contact me . I hope this spineless and gutless boss realises that he is doing his company or his employees no favours by not giving me my deposit back ! Is this the kind of boss anybody wants to work for ? I wander how many people he has done this to ? Taking their money and living his best life. Can you guys from FDG GROUP respond to my review ? Which one of you gutless wanders is going to respond ? DON'T THINK YOU HAVE HEARD THE LAST OF ME ,STEVE !!!”

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Posted 4 months ago

“I paid a deposit of £3,701 with the rest being paid by the government scheme for an Air Source Heat Pump on January the 22nd and I am still waiting for an installation date. When I asked for my money back I was totally ignored by the owner Steve who refuses to give me my money back and refuses to contact me . I wander how many customers this has happened to by this company . You can't ring them because they are having technical difficulties more like they haven't paid the bill. They are even getting their employees to lie for them and cover the deciet. CAN YOU TRUST A COMPANY LIKE THIS ? And belive me when I say this is a genuine review. Let's see if the company responds to this review.”

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Posted 5 months ago

“FDG installed an ASHP system 3 years ago and I was impressed with FDG’s performance: competitive; installation excellent; fast reaction to any post installation questions. So, based on my earlier experience, when I decided to go for a Solar PV system in 2022, I chose FDG for this work as well: with the benefit of hindsight, this was a BIG MISTAKE. According to Steve Allan, the CEO, I was the launch UK customer for new-model inverter & batteries from Soltaro; Steve assured me that the Soltaro kit was the best on the market. The kit is very good, but the after-sales service from FDG has been – and still is – APPALLING. The following gives a flavour of FDG’s performance: • My Quotation [which formed part of the Contract] contained inconsistencies in stated warranties and stage payment terms together with a lack of payment milestones [the balance was to be payable on completion, but FDG demanded the balance before starting the installation!]. The Quotation offered 20-30 year warranties [just like on FDG’s then website] and, instead of resolving the minor inconsistencies, Steve Allan has since reneged on all of it by reverting to 10 years. This is a breach of Contract and still an ongoing dispute. • Within a few days after installation in Sep 22, the inverter was not working correctly and, after 1 month, crashed. I GOT NO ACTION FROM FDG until, while Steve Allan was away on holiday, his ‘trouble shooter’ organized a new electrician [who was brilliant] within 1 day to fix the snag, which he found was an installation error that was causing over-voltage in the inverter. • After-sales service and documentation - non-existent: o No post-installation documentation; it took 6 months to get a DNO letter (without which one cannot apply to export excess PV), and even then there was an error; o No instruction on how to use Soltaro’s apps for controlling the system [in contrast, Soltaro support has been excellent]; o I could not register my Sotaro kit because FDG would not give me FDG’s installer & Partner Accreditation numbers – these took 4 months to get from FDG. Of course, FDG should have registered the Soltaro kit for me, but it didn’t. • Colour variation in the solar panels: I have 18 and I noticed that 8 are black and 10 are black with a brown hue. Reported to Steve Allan 2 weeks after installation. My stance was that the panels must be changed to all the same colour. I later agreed a deal with Steve Allan that I would live with them on condition that FDG pay for pigeon/bird proofing around the panel array; he has reneged on this agreement and, in Jul 23, I organized the proofing to be done and sent the bill to Steve Allan for reimbursement…. surprise: no reimbursement from FDG! An ongoing dispute. I raised a formal complaint against FDG as per its Complaints Procedure on 1 Mar 23. 5 months on, I await any written response to my complaint. In short, FDG’s Complaints Procedure is not worth the paper it’s written on: nice words, but no action….a common theme when dealing with FDG I will be elevating my complaint to FDG’s regulatory body. Summary FDG now is so different compared to the one that fitted my ASHP system. Now, the CEO seems to run around with his hair on fire, either promising the Earth and delivering nothing or, more usually, just ignoring e-mails from customers; FDG’s admin is shoddy at best; documentation extremely poor. I’ve spent the past year chasing FDG to address issues without success – even a formal complaint has made no difference. Sadly, FDG is no longer a company that any customer dare trust: it takes your money and then you are on your own.”

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Posted 1 year ago

“I was very pleased with the upgrade to a battery system for my solar panels done for me at the end of March 2023. From getting a quote through to installation FDG were helpful, responsive to questions, and prompt in their work. They completed the installation to my satisfaction, the lead electrician was a great guy, friendly and skilled and respectful of my property. The icing on the cake was personal contact by Stephen the CEO and I would happily use Stephen's company again and fully recommend it to anyone wishing to go green.”

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Posted 2 years ago

“Charged £199 for an EPC certificate and never lodged it. Never applied to the DNO for permission prior to installing the equipment here: 5kw inverter, 10kw battery and 5kw Air Source Heat Pump (ASHP). Didn't submit the appropriate forms after installation either. FDG quoted for a battery and inverter with a lifetime warranty. After the battery and inverter were fitted by the sub-contractor, a booklet was left that told me where to go for an extended 5 year warranty. It turned out that the battery and inverter only came with a 5 year warranty plus 5 years on registration on the website - which FDG stopped me from doing. They also quoted for a configuration that can't be fulfilled - eg 15kw of battery storage. For this brand it was 5kw x 3 to make the correct capacity. FDG installed 1 x10kw battery. I cancelled the second battery when I found out about their fraudulent activity. They didn't even fit the solar panels that they'd contracted to do and the Iboost hasn't been installed either. Contract price was £22,800 for equipment that didn't come with a lifetime warranty. That's fraud. FDG Group Ltd have been reported to the Police for Fraud and to Trading Standards for a criminal complaint. FDG refused to provide a written breakdown of their invoice. This was requested 3 times in writing. FDG engineers didn't take appropriate measures to safeguard my home, as stated in the clause in their contract. Incorrectly installed ASHP. Placed water cylinder in loft without prior loading calculations. Damaged my home in the process and still haven't repaired it all. Created dangerous situations with wiring and piping that should have been removed. Ignored Nottingham City Council Building Inspector's request for loading calculations and placing the cylinder on a plinth. Refused to reply to formal written complaint. Refused to meet for a recorded mediation meeting. Trader lodged MCS certificates for systems that aren't commissioned (not working properly and not completely, correctly installed). They're not supposed to do this until everything is working correctly. The system still doesn't work properly. Reported them to Trading Standards. FDG kept making appointments to rectify the ASHP installation but never turned up. The water cylinder regularly locks up and there is a leak in the system. I often come home to a house that is 13c. They were briefed about my disabilities and particular needs and didn't take of my home/refuge. Contract for ASHP was £12,500. I am supposed to be able to receive SEG for unused electricity going to the grid and an RHI grant from the government for the ASHP. Neither of which can be done without MCS certificates which I doubt I will get now before the government's March deadline. 2 independent heating engineers said that their work was unsatisfactory and that the installation of the ASHP was incomplete. 2 Structural engineer reports have said that the water cylinder can't stay where it is as it's unsupported and resting on 1 joist. FDG still haven't provided the building inspector with the requested loading calculations. Complained to American Express. Have tried to find a reputable company to rectify FDG's shoddy work and then pay them what they are actually worth, after repairing my home and discounting an amount for the stress caused. FDG stopped other companies from repairing their shoddy work. FDG had Which? Trusted Trader status and were reported to them for non-compliance on 6/12/21. Which? Trusted Trader removed their endorsement of FDG on 16/12/21 Do not make any cash, BACS or Debit card payments to FDG - pay by credit card only so you have some protection. Complaints have been lodged with all of their compliance organisations.”

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Posted 2 years ago

“After trying a few companies (who ignored us or were priced higher with lower RHI) we found these guys and they have been amazing, the installation a year ago they worked around us while renovating our house, the unit it’s self is quiet and efficient. Our bills have reduced and are now very manageable and Steve came back and did our service recently and we’ll have them back to put some heaters on. I’d highly recommend them!”

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Posted 3 years ago

“Had a new Solax unit fitted, service impeccable.”

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Posted 3 years ago

“Too many problems to list with regard to the heat pump fitted May 2020 and how we were left to sort it out with pretty much zero support from FDG. They ultimately fitted a new pump due to specifying too small a size originally.. this was result of short cutting the heat survey in order to speed up the job. I'm sure that there are some customer focused and competent organisations who can install these systems. Unfortunately, FDG are not one of them.”

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Posted 3 years ago

“We had direct contact with a number of employees from FDG and they were all very prompt in responding via email and phone. They did visits and surveys and reports with a very quick turnaround and the installation was surprisingly done (including 16 new radiators!) in the 3 days they promised - and they made sure that we weren't left without hot water and only one night without heating during the installation process. When there was an issue with "balancing" the system, someone came out within a few days and spent 3 hours sorting it out. We're happy with our efficient new heat pump :-)”

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Posted 3 years ago

Hello Rebecca! Thank you very much for this amazing review, we're so glad you are happy with our service at FDG- FDG Team

Posted 3 years ago

“My new heating system is wonderful. The house is so much more comfortable and warm. The installation crew were wonderful and skilled. A few little hiccups were dealt with promptly.”

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Posted 3 years ago

Thank you so much Juanita for your amazing review! We're so glad you're happy with your new heating system. - FDG

Posted 3 years ago

“An amazing service! Fitted us in when let down my multiple other companies, supplied and fitted an amazing system which through all the snow has kept us warm and in hot water. Also amazing help with sorting the RHI payment. Highly recommend using FDG!”

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Posted 3 years ago

Thank you Joanne for your amazing review, we really appreciate it and we hope you enjoy your new, renewable system! -FDG

Posted 3 years ago

“We purchased our Solar PV and battery installation from FDG after being very impressed with their salesman Steve F, who was friendly, knowledgeable, fair and honest, and whose level of service was head and shoulders above the other companies who quoted us. We felt that their offering was good value in the market so chose to go with them. Installation was duly arranged, and everything went downhill from there... pinpointed pretty much to the moment we handed the money over. FDG had subcontracted the work out, so we found that engineers did not turn up when they should have done, and when they did turn up some of the critical parts were missing so we had to wait around a week for them to come back to finish the work and activate the system. The standard of workmanship was good, but they missed off all the safety labels for the system, and we got no demonstration of the product or any information on how to get the best out of it. After a lot of chasing FDG sent their own electrician out to rectify the lack of safety labels. The app for us to analyse our usage didn't work, which turned out to be because the inverter was running on old firmware and needed updating, which he also did. (We understand from FDG that they have since stopped using subcontractors). Regulatory paperwork was either missing or very late, and we had to keep chasing for months for some of this, including the paperwork to register our system with the network operator. FDG kept insisting that we didn't need it, but our utility providers insisted we did. We eventually got it after several months after lots of chasing. Meanwhile the director mistook us for another customer and started emailing us chasing payments that we didn't owe. We have since had some errors pop up on our system and have emailed the company a number of times to get some advice, but we have never received a response. We've given them a very generous three stars because we're overall pleased with our system and were very impressed with Steve F. But their aftersales service leaves a lot to be desired and we felt this let them down.”

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Posted 3 years ago

“Very disappointed in the service of the installation. Floor boards were broken, carpet stained, walls marked, installed radiators in the wrong place, leak down the wall and the pipe work was installed wrong. Nothing went smoothly and when asked to fix they tried to charge us extra and blame us for them not having a detailed plan of the works being carried out. FDG subcontract the work out so communication was poor and the plumbers installing the boiler had loud music on, shouting & swearing so overall very disrespectful.”

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Posted 3 years ago

“They did a first class job of installing a solar I boost would recommend them for their workmanship.”

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Posted 3 years ago

Thank you Steven for your great review, we're so glad you were happy with our service. - FDG Team

Posted 3 years ago

“We have had issues with our boiler since it was fitted in September 2020. We cannot have the radiator in our bedroom on at all or the downstairs don't get hot. When we asked about this the engineer said was an easy fix and should be included in package to then be told wasn't their fault but could be fixed at a cost to us of £400. I would never recommend anyone to this company we have a system that doesn't work properley at a cost of nearly £50 a month for the next 10 years disgusted!!!!!!”

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Posted 3 years ago

“Very good thanks you for your service you was very professional”

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Posted 3 years ago

Thank you for your review. We're so glad you're happy with our service Derek! - FDG

Posted 3 years ago

“Good value original energy output of our solar panels had to be recalculated (downwards) twice, and the work had to be rescheduled twice, but when it was done, we were happy with the workmanship. A neat and tidy job was done.”

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Posted 3 years ago

Thank you Stephen for your review - Team FDG

Posted 3 years ago

“Painless and efficient installation of a new boiler, highly recommended”

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Posted 4 years ago

Thank you for your review Colin, we are so glad you are happy with our service! If there's anything you need in the future you know where we are - FDG

Posted 3 years ago

“Worked to get me up and running. happy customer”

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Posted 4 years ago

“THEY INSTALLED A 6.4 KWH SOLAR PANEL SYSTEM ON MY ROOF AND MADE A NICE CLEAN GOOD LOOKING JOB IN SIDE AND ON THE ROOF.A VERY GOOD JOB FROM START TO FINSH AT A GOOD PRICE AND THE WORK FORCE WAS GREAT AT THERE JOB AND NICE TO DEAL WITH. ALL MY THANKS TO STAFF AND WORK FORCE FOR A VERY NICE AND CLEAN GOOD JOB.”

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Posted 4 years ago

Thank you Steven for your amazing review! We're so glad you are happy with our service, if there's anything else you need you know where we are! - FDG

Posted 4 years ago

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