Absolutely terrible customer service. Do NOT order from this site. Site clearly states, "30-DAY RETURNS Customer satisfaction is our top priority. If you're not fully satisfied with your purchase, you can take advantage of our 30-day return policy." However, each attempt to contact customer service (we send 9 emails), despite sending all the information requested (confirmation #, credit card info etc), results in the same response, "We cannot locate your order." i.e. refusal to initiate a return.