“brought a fred perry polo top arrived with marks on the front having adhd i input the wrong return code but did not realise but three weeks late the polo top was returned to me no notification nothing .
Spoke to Gary in customer service rather than the robot on the chat , he agreed it was stupid as it was returned as the warehouse know it was makes but sent it back because of the mistake of wrong return code .
waited in most of the day for the collection until his a manager eloise called and cancelled the collection and refusal to return the item as i the wrong code was used to return .
She lied that she did not know who Gary was which when i called to speak to Gary the robotic person i contacted on the chat the day before informed me Eloise was his manager ! so much for knowing her staff mane and not knowing what the left hand is doing to the right hand Or as i believe she is outright discriminate and takes things personally do not buy and their reviews nearly 50% terrible day it all ,
so now having to issue a moneyclaim form breach of contract .”
“I had a lovely time with Amrit yesterday. I had my eyelashes dyed and my eyebrows tinted and shaped. She is so lovely. Kind and professional.
Candi Stockley”
“I’d give a negative if possible. The clothing was not correct size nor had any labels at all. Material was searched as linen suit and cane as a cheap polyester which didn’t fit. Customer service is a scam with no response s from any of the provided contacts. DONT BUY FROM THIS SCAMMER COMPANY”
“Visited Fenwick at Colchester today to view the new Dior products just out. I was assisted by Gergana who is very knowledgeable, helpful and great when it comes to applying the products. I was given a mini Prestige facial and had my makeup redone with the products I was interested in. The result was amazing. I would recommend a visit. The Prestige rose mist, the new Skin glow along with the Addict glass lipstick were all purchased. A very happy customer.”
“Am cumpărat adidasi kurt geiiger preț 145lire i-am luat la reducere OK 84 de ire după cred două săptămâni când merg parcă merg desculț au o talpă groasă da e de cauciuc simt orce chiar am călcat pe o piatră și mi-a deranjat talpa piciorului”
“Do not buy from this website it clearly states that the material are cotton and linen and the clothes we received are completely acrylic. Poor quality. Cheap looking. No tags on it. It doesn’t say Oliver Fenwick brand Im pretty sure is from china. I paid $112 dollars for 3 items that looks from a $0.99 cent store. The customer service is horrible and when you call the phone numbers don’t even exist. Save your money and a headache from this company”
“Absolutely terrible customer service. Do NOT order from this site. Site clearly states, "30-DAY RETURNS Customer satisfaction is our top priority. If you're not fully satisfied with your purchase, you can take advantage of our 30-day return policy." However, each attempt to contact customer service (we send 9 emails), despite sending all the information requested (confirmation #, credit card info etc), results in the same response, "We cannot locate your order." i.e. refusal to initiate a return.”
“Terrible customer service and extremely poor quality clothing! Pretty sure my online order came straight from China. Buttons don’t line up with slits and then customer service is not nonexistent so I inevitably had to notch it up as a loss. Avoid avoid avoid.”
“Hello, I went to the Bracknell store today, I wanted to go to the Jo Malone store as they have new summer Fragrance out ( Raspberry Ripple). It is amazing and the staff are always so friendly and helpful there. Today I had the pleasure of LOUIS serving me, what an asset to the store. So polite and chatty and very knowledgeable od the products.
Lets give a big shout out to.... LOUIS, good job.
It is so important to recognise and acknowledge great service.”
“I visited the bracknell store and wanted to purchase from the Clarins counter. Absolutely lovely helpful, polite young man Alfie helped me choose everything I needed. He was extremely knowledgeable about the correct products for my skin type. An absolute credit to the store. I will be coming back and recommend to my colleagues and friends thank you”
“Fenwicks is the north easts answer to Harrods , love the place, recent refurbs are fantastic, only down side is phone signal is so poor in many parts on ground floor and the Wi-Fi is absolutely terrible , this isn’t a criticism on the store overall, just worth mentioning , highly recommended 🤝🇬🇧❤️🥂🙌🏼”
“Ordered a gift online to be delivered to a different address, no problems at all .
Well done Fenwick,I will definitely be using your online service again !”
“worst first time buyer experience ever - DO NOT BUY THERE
Never had such a worst first time buyer experience - I will never buy again from Fenwicks - Ordered items in different sizes even though I was in the return window they did not let me return my items or even hand out a gift card. Customer service was not helpful at all couldn't care actually less - I could return one items due to a bug of the system which they weren't aware of - No wonder why they had to close the bond street shop clearly this business does not seem profitable and do not care about their customers!”
“Ordered a green tunic as per Fenwick’s website - received a BLUE tunic. It was packed without any care, looked as if at been on the floor, gathered up and shoved in some tissue paper - NO DELIVERY NOTE EITHER. sent email to customer service, received reply to return for refund. Package collected by courier, delivered following day, proof of delivery photo showed a stack of wooden pallets, OUTSIDE! I guess my return must be on here somewhere. I thought there must be some mistake so emailed customer service, apparently not. Informed will take up to 14 days for a refund. I hope the refund process is more efficient than the picking and packing!
But, silly me, ordered the garment again.... in GREEN, ahhh guess what colour arrived... BLUE, no care taken with presentation /packaging of the garment (retail vale £200).
What a shambles. Lesson learned!! Review before buying.
Will not be buying from FENWICK EVER AGAIN.”
“Just over two weeks ago I ordered two t-shirts from Fenwick's website, receiving an order confirmation immediately.
Fast forward 10 days and still no order - I emailed Fenwicks and got a generic 'we have your email and will reply' type response. No reply. I emailed again. Same thing again.
Today I received another generic email but this time saying my order has been cancelled due to insufficient stock, which is weird because there was certainly stock when I placed the order over two weeks ago, and I had checked the website periodically in between then and now and the items were still for sale.
So basically no order, no communication, no explanation, no proper apology, no response to emails, no Fs given.
That was my first time ever ordering from these cowboys and it's 100% the last time too.”
“Ordered something 10 days ago, they haven't dispatched it. got sent an email a week ago advising there would be some delays because of a warehouse consolidation to lower their carbon footprint. That load of hot air probably offset any carbon benefits. Items still not dispatched yet. I doubt they have them. Basically, they're just a bunch of total timewasters who are selling stuff they don't actually have.”
“Horrible customer service from the Manager at Charlotte Tilbury her name is Pantea, outrageous dismissive, they will sell you wrong products then when you go after a couple of weeks to tell them you had a reaction they don't want to know about it AVOID AVOID go John Lewis customer service is sooo much better there take your money somewhere else.”
