“I went shopping today at the Brent Cross shopping centre and popped into Fenwick to purchase a Chanel perfume for someone special. I was attended to by a lady called Mell, her service was delightful- professional, courteous & genuine. A true example of great customer service! Thank you Mell for helping me finish my shopping on a high ....”
“I was serviced by Jacqueline at Lancôme bentalls. She soo was professional she gave amazing customer service. I absolutely enjoyed my shopping there . She was soo kind and nice .”
“Love this store and the customer service from the whole team is very good... but worthy of a special mention is a lovely lady called Pritti Patel whose customer service really is second to none! Pritti Patel is so welcoming and professional a delight to deal with and makes you feel truly valued even in busy times! A great shopping experience!”
“Myself and my husband to be then and now is turned up at the store last minute in desperation as our wedding was in two days and due to lock down we had limited access to stores to obtain a a ring sizer to ensure our rings were correctly adjusted to the right sizes. Despite having alternative ways of working Dee still took the time to listen to our needs whilst juggling other customer queries. She then managed to obtain the ring sizer from their Jewellery department downstairs, she would have chosen not to assist as she had other store queries to deal with at the time but she took the time to go and obtain one and also advised us further in choosing the ring and size. Myself and Husband are very grateful and married now. Thank you. Thank you”
“I telephoned yesterday for Fogal tights which arrived today. I had brilliant service in the London Hosiery Dept by P Patel, she could not have been more helpful. Thank you very muchlydmh”
“Three of us went to Fenwicks in Bond Street to buy wedding hats, and Mr Tony who served us was absolutely amazing. He was so patient with us all in deciding which ones to choose, and we ended up being there for nearly 2 hours! we all bought hats but without him and his experience we wouldn't have enjoyed it so much.
thank you”
“I would just like leave a review for a lovely girl who served me called vic Anderson! She works on the Charlotte tilbury counter. She was absolutely fabulous nothing was to much she made my first visit memorable. I would not hesitate to recommend anyone visiting this counter. I was looking to try their foundation out. She advised me on what would suit my skin type . Let me tell you she knew exactly what was best for me and I love it. Will only now shop with her. Thank you so much Karen”
“Terrible customer service and unreliable delivery of online purchases - items never arrived and Fenwick refused to refund.
I tried this company for the first time and regret buying from them. My products were not delivered. I contacted the company several times and was told each time that they would look into the issue. I never heard back and after contacting them for the 4th time, I have been told that the items were delivered to a different address and they are refusing to look into it any further.”
“Upon Christmas Eve 2019, 1 minute before closing, I asked for all my late Christmas Presents to be wrapped.
Nabiilah (Assistant) did not hesitate or complain in assisting my dilemma.
With a Warm Smile and excellent customer service, Nabiilah wrapped all 4 Items with excellent presentation and due care.
I've left it rather late to say Thank You for what you did for me, I.ve never forgotten the great customer service and the fact you worked over time and could easily have refused my order.
Thank You again”
“Yesterday, I visited the Fenwick store in Colchester, and was served by George, who I found to be polite, professional, very knowledgable about the products and very helpful.”
“I had extremely good service yesterday when I shopped at our Colchester branch of Fenwick. I particularly like the Masai brand and the sales assistant called Karen is extremely helpful and professional. She is also very friendly and welcoming and a credit to your company.”
“We were purchasing a saucepan set and the store did not have any on display. The lady checked the stocks and said there would be one out the back. Unfortunately it could not be found so she offered the display one at a discounted price. I was very impressed with this as I thought this was very intuitive of her and her manner was so pleasant. Very helpful indeed. A lady called Dee in cookware”
“Fenwicks in Brent Cross are the most helpful business I have ever come across. Especially in their evening wear section. They helped my mum with an amazing outfit for my brother’s wedding. They ordered a new outfit for her direct from the designer within a few days.”
“Very well organised and well stocked department store the staff are very pleasant and so helpful the store is well organised and spotless everything you could want to buy in one store.”
“ordered a 6 piece dinning suite was supposed to take 3 moths to arrive. took 5 months. when it did come it was scratched badly and came with the wrong chairs.
management refused to take off a discount on the scratched table.
and it was going to take months for the new chairs to arrive.
decided it was best to take back all the money paid and RUN!”
