I ordered a gift for someone from Fermentaholics. I had issues with the discount code, so I emailed them. They were prompt to respond and they refunded the difference. Also, I realized that I had ordered the wrong kit and Jerry was prompt to help me figure out a solution and work on getting the items I needed to complete my gift. The first order was received promptly and packed well. I will try to post an updated review when the second order arrives and when the one receiving the gift shares their thoughts. My experience with Fermentaholics has been great. THANK YOU, Jerry, for all your help.