The service wfrom this company was top nothch. They were very kind and attentive to assisting me and their attention to detail was excellent. The products I received were in new condition and performed the intended function I had purchased them for perfectly and as expected. I purchased Big Momma SCOBY and Loose Leaf Tea Blend. My family loved the finished product that I was able to produce with the ingredients I purchased from here. I would highly recommend (and have recommended) them to friends. I will also come back to them for more items as a need arises. Thank you Fermentaholics!